Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Com ST 218 > Chapter 2 Communication Options In Conflict. Yj h > Flashcards

Chapter 2 Communication Options In Conflict. Yj h Flashcards

1
Q

Intangible Conflict Issues

A

On gut feelings like love, respect and self-esteem as well as topics like power, cooperation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Relationship Issues

A

Rules and norms and boundaries that partners have overtly agreed on

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Personality Issue

A

Behaviors such as being dominating, introverted, selfish.

Often do not result in mutually satisfying outcomes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Behavioral Issues

A

Specific individual actions we can observe: how we have done something and what we have done

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Undesired Repetitive Pattern

A

Negative scripted events or feeling of being trapped in a set of circumstances beyond one’s control

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Avoiding and Accommodating Conflict

A

Avoiding initiating conflict or give in when conflicts arise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Gunny-sacking

A

Storing up hurts and anger until they explode

Avoidance and Accomodating

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Schismogenesis

A

Escalation of the cycle in Competitive Conflict; when the behaviors of one person intensify the behaviors of another person

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Passive-Aggressive Communication

A

Ability to impose one’s will on others through the use of verbal or nonverbal acts that appear to avoid an open conflict or accommodate to the desires of others, but in actuality are carried out with the intention of inflicting physical or psychological pain, injury, or suffering.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Compromising

A

No one totally wins or loses but settles for a workable solution rather than finding a totally mutually satisfying solution

BOTH parties LOSE at least some of what they would have liked to achieve

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Collaboration

A

Using integrative behaviors and developing mutually satisfying agreements to solve the problem once and for all

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Personal Stress

A

Refers to wear and tear on one emotionally and physically

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Relationship Stress

A

Occurs outside the individual and refers to wear and tear on a relationship

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Psychodynamic Theory

A

People experience Conflict because of the tension arising from their intra-personal states (emotional psychological) states

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Id

A

Unconscious, inherited; seeks pleasure and avoids pain

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Superego

A

Ideal and the conscience with morals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Ego

A

Reconciles between both Id and Superego

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Misplaced Conflict

A

Arguing about conflicts other than the one in hand

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Frustration

A

Internal battle between the I’d and superego, that erupts as conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Displacement

A

Taking your anger on someone perceived as less powerful

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Attribution Theory

A

People act as they do in conflicts because of the inferences they make about others based on their behavior

Blaming others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Attribution error

A

Making internal attribution when we don’t like wat others did and external when we are impressed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Social Exchange Theory

A

People evaluate their relationships in terms of their value; the costs and benefits from the relationship

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Homeostasis

A

System maintains itself in the pursuit of a goal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Instrumental goals

A

Require the opponent to remove a specific obstacle blocking completion of a task

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Relational goals

A

Attempts to gain power and trust as the relationship between those in the conflict is established

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Identity goals

A

How those in the conflict view each other

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Process goals

A

Alternative ways to manage conflicts

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

Defensiveness

A

State of emotional arousal that occurs when we believe that the other person is attacking us and that affects our behavior

Use of I statements

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

Assertive Communication

A

Ability of one to speak up about their needs, wants and desires in way that does not interfere with others interests and rights

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

Empathy

A

Considering the others person beliefs and feelings so that we see the situation from their perspective

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

Informational reception apprehension

A

Emotional state in which a person finds it difficult to respond to what is being said

33
Q

I statements

A

Personalize statements that own up to our feelings rather than making the other person responsible for them

34
Q

You statements

A

Avoid responsibilities and blames others for our behavior

35
Q

Components of I statements

A

Feelings statement
Problematic behavior
Goal
Consequences Statement

36
Q

Creative process

A

Preparation Stage
Incubation Stage
Illumination Stage
Verification Stage

37
Q

Trained Incapacities

A

Persons ability and talent that limit the person’s thinking

38
Q

Lateral thinking

A

Restructuring patterns and provoking new ones (creativity)

Brainstorming
Reversal
Changing the entry point and attention point

39
Q

White Hat

A

Information known and needed

40
Q

Red Hat

A

Feelings, hunches, intuition

41
Q

Yellow hat

A

Values and beliefs

42
Q

Black hat

A

Why something may not go right and what could go wrong

43
Q

Green Hat

A

Focuses on creativity and new ideas to solve the problem

44
Q

Blue Hat

A

Macro approach, keeping yourself honest in the entire process of solving the conflict

45
Q

Verbal abuse

A

Attacking the self concept of another person in order to cause psychological pain for the other

Not all verbal abuse leads to physical violence, nearly all physical violence are preceded by verbal abuse

46
Q

Chilling effect

A

One person in a relationship withholds grievances from the other due to the fear of alienating the other or the severe reaction of the other

47
Q

Communicator Personality Trait

A

Members of relationship are viewed as individual communicators with their own set of personality traits

VA trait- desires to dominate

48
Q

Communication Cognition

A

Consists of beliefs, perceptions, attributions and other predispositions that promote violent conflict communication behavior.

49
Q

Social construction Theory

A

Identify and explain the ways people perceive and interpret their violent and potentially violent experiences with an eye toward values and stereotypes that people learn from society

50
Q

Ethnography

A

Provides descriptions of behavior in cultural groups and identifies the pressures toward conformity in the form of rules, roles, rites, and rituals

51
Q

Dialectical tension

A

When people experience competing but equally important demands

52
Q

Communication Interaction approach

A

Identifies the sequence of behaviors within communication patterns that differentiate violent from non violent interpersonal relationship

53
Q

Power

A

Ability to influence and control events.

54
Q

Power abuse

A

Contributes to harmful conflict climate when power is seen as threatening

55
Q

Threats

A

Statements that link the other persons noncompliance with negative outcomes

56
Q

Thromise

A

Seems like a promise but operates like a threat because their is a negative outcome with non compliance

57
Q

Powerful Speech

A

Verbal and non verbal messages to dominate and control others

58
Q

Powerless Speech

A

Talking up to others, making requests or asking questions speaking softly and acting uncertain

Consists of disclaimers, hedges, tag question

59
Q

Neutral Speech

A

One does not talk up or down on another person but talks to them as equals and uses objective language

60
Q

Groupthink

A

People are so committed to the people, goals and ideal of the group that they fail to engage in conflict when they shoulder

61
Q

Abilene Paradox

A

People disagree with the decision being made but do not voice out their opinions but go along with the decision

62
Q

Lucifer effect

A

Individuals get so caught up in the circumstances that they act harmful to others

63
Q

Face management

A

We actively work to get others to accept us as the person that we think we are

64
Q

Shame

A

Self focused; think less of ourselves, withdrawal, shift responsibility

Leads to defensiveness

65
Q

Guilt

A

Behavior focused; more productive than shame, causes us to stop and think and leads to restoration

66
Q

Positive face

A

The belief that we are likable and worthy of others respect

67
Q

Autonomous face

A

Part of us that wants independence, recognition and privacy

68
Q

Act

A

Factors of face management

What is or should be done or said

69
Q

Conversation

A

What I think is happening right now

70
Q

Episode

A

How does it fit into a larger pattern of interaction

71
Q

Lifescript

A

Who you are

72
Q

Preventative face management

A

Avoiding and minimizing face threats

73
Q

Cognitive disclaimer

A

Asserting that the behavior is reasonable and under control despite all appearances

74
Q

Sin license

A

Stating that this is an appropriate occasion to violate the rule

75
Q

Hedging

A

Declaring uncertainty and receptivity to suggestions

76
Q

Supportive face management

A

Reinforce the way others are presenting themselves and

77
Q

Corrective face management

A

Ameliorate the effects of face threatening messages

78
Q

Scanning

A

Process of checking out the perceptions being created

Com ST 218 (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions