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Com ST 218 > Chapter 2 Communication Options In Conflict. Yj h > Flashcards

Chapter 2 Communication Options In Conflict. Yj h Flashcards

(78 cards)

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1
Q

Intangible Conflict Issues

A

On gut feelings like love, respect and self-esteem as well as topics like power, cooperation

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2
Q

Relationship Issues

A

Rules and norms and boundaries that partners have overtly agreed on

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3
Q

Personality Issue

A

Behaviors such as being dominating, introverted, selfish.

Often do not result in mutually satisfying outcomes

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4
Q

Behavioral Issues

A

Specific individual actions we can observe: how we have done something and what we have done

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5
Q

Undesired Repetitive Pattern

A

Negative scripted events or feeling of being trapped in a set of circumstances beyond one’s control

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6
Q

Avoiding and Accommodating Conflict

A

Avoiding initiating conflict or give in when conflicts arise

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7
Q

Gunny-sacking

A

Storing up hurts and anger until they explode

Avoidance and Accomodating

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8
Q

Schismogenesis

A

Escalation of the cycle in Competitive Conflict; when the behaviors of one person intensify the behaviors of another person

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9
Q

Passive-Aggressive Communication

A

Ability to impose one’s will on others through the use of verbal or nonverbal acts that appear to avoid an open conflict or accommodate to the desires of others, but in actuality are carried out with the intention of inflicting physical or psychological pain, injury, or suffering.

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10
Q

Compromising

A

No one totally wins or loses but settles for a workable solution rather than finding a totally mutually satisfying solution

BOTH parties LOSE at least some of what they would have liked to achieve

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11
Q

Collaboration

A

Using integrative behaviors and developing mutually satisfying agreements to solve the problem once and for all

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12
Q

Personal Stress

A

Refers to wear and tear on one emotionally and physically

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13
Q

Relationship Stress

A

Occurs outside the individual and refers to wear and tear on a relationship

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14
Q

Psychodynamic Theory

A

People experience Conflict because of the tension arising from their intra-personal states (emotional psychological) states

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15
Q

Id

A

Unconscious, inherited; seeks pleasure and avoids pain

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16
Q

Superego

A

Ideal and the conscience with morals

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17
Q

Ego

A

Reconciles between both Id and Superego

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18
Q

Misplaced Conflict

A

Arguing about conflicts other than the one in hand

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19
Q

Frustration

A

Internal battle between the I’d and superego, that erupts as conflict

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20
Q

Displacement

A

Taking your anger on someone perceived as less powerful

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21
Q

Attribution Theory

A

People act as they do in conflicts because of the inferences they make about others based on their behavior

Blaming others

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22
Q

Attribution error

A

Making internal attribution when we don’t like wat others did and external when we are impressed

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23
Q

Social Exchange Theory

A

People evaluate their relationships in terms of their value; the costs and benefits from the relationship

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24
Q

Homeostasis

A

System maintains itself in the pursuit of a goal

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25
Instrumental goals
Require the opponent to remove a specific obstacle blocking completion of a task
26
Relational goals
Attempts to gain power and trust as the relationship between those in the conflict is established
27
Identity goals
How those in the conflict view each other
28
Process goals
Alternative ways to manage conflicts
29
Defensiveness
State of emotional arousal that occurs when we believe that the other person is attacking us and that affects our behavior Use of I statements
30
Assertive Communication
Ability of one to speak up about their needs, wants and desires in way that does not interfere with others interests and rights
31
Empathy
Considering the others person beliefs and feelings so that we see the situation from their perspective
32
Informational reception apprehension
Emotional state in which a person finds it difficult to respond to what is being said
33
I statements
Personalize statements that own up to our feelings rather than making the other person responsible for them
34
You statements
Avoid responsibilities and blames others for our behavior
35
Components of I statements
Feelings statement Problematic behavior Goal Consequences Statement
36
Creative process
Preparation Stage Incubation Stage Illumination Stage Verification Stage
37
Trained Incapacities
Persons ability and talent that limit the person's thinking
38
Lateral thinking
Restructuring patterns and provoking new ones (creativity) Brainstorming Reversal Changing the entry point and attention point
39
White Hat
Information known and needed
40
Red Hat
Feelings, hunches, intuition
41
Yellow hat
Values and beliefs
42
Black hat
Why something may not go right and what could go wrong
43
Green Hat
Focuses on creativity and new ideas to solve the problem
44
Blue Hat
Macro approach, keeping yourself honest in the entire process of solving the conflict
45
Verbal abuse
Attacking the self concept of another person in order to cause psychological pain for the other Not all verbal abuse leads to physical violence, nearly all physical violence are preceded by verbal abuse
46
Chilling effect
One person in a relationship withholds grievances from the other due to the fear of alienating the other or the severe reaction of the other
47
Communicator Personality Trait
Members of relationship are viewed as individual communicators with their own set of personality traits VA trait- desires to dominate
48
Communication Cognition
Consists of beliefs, perceptions, attributions and other predispositions that promote violent conflict communication behavior.
49
Social construction Theory
Identify and explain the ways people perceive and interpret their violent and potentially violent experiences with an eye toward values and stereotypes that people learn from society
50
Ethnography
Provides descriptions of behavior in cultural groups and identifies the pressures toward conformity in the form of rules, roles, rites, and rituals
51
Dialectical tension
When people experience competing but equally important demands
52
Communication Interaction approach
Identifies the sequence of behaviors within communication patterns that differentiate violent from non violent interpersonal relationship
53
Power
Ability to influence and control events.
54
Power abuse
Contributes to harmful conflict climate when power is seen as threatening
55
Threats
Statements that link the other persons noncompliance with negative outcomes
56
Thromise
Seems like a promise but operates like a threat because their is a negative outcome with non compliance
57
Powerful Speech
Verbal and non verbal messages to dominate and control others
58
Powerless Speech
Talking up to others, making requests or asking questions speaking softly and acting uncertain Consists of disclaimers, hedges, tag question
59
Neutral Speech
One does not talk up or down on another person but talks to them as equals and uses objective language
60
Groupthink
People are so committed to the people, goals and ideal of the group that they fail to engage in conflict when they shoulder
61
Abilene Paradox
People disagree with the decision being made but do not voice out their opinions but go along with the decision
62
Lucifer effect
Individuals get so caught up in the circumstances that they act harmful to others
63
Face management
We actively work to get others to accept us as the person that we think we are
64
Shame
Self focused; think less of ourselves, withdrawal, shift responsibility Leads to defensiveness
65
Guilt
Behavior focused; more productive than shame, causes us to stop and think and leads to restoration
66
Positive face
The belief that we are likable and worthy of others respect
67
Autonomous face
Part of us that wants independence, recognition and privacy
68
Act
Factors of face management What is or should be done or said
69
Conversation
What I think is happening right now
70
Episode
How does it fit into a larger pattern of interaction
71
Lifescript
Who you are
72
Preventative face management
Avoiding and minimizing face threats
73
Cognitive disclaimer
Asserting that the behavior is reasonable and under control despite all appearances
74
Sin license
Stating that this is an appropriate occasion to violate the rule
75
Hedging
Declaring uncertainty and receptivity to suggestions
76
Supportive face management
Reinforce the way others are presenting themselves and
77
Corrective face management
Ameliorate the effects of face threatening messages
78
Scanning
Process of checking out the perceptions being created

Com ST 218 (1 decks)

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