Chapter 2

Question 1

Data comes in three basic types

Answer 1

nominal, ordinal, and continuous

Question 2

Nominal data

Answer 2

qualitative or descriptive data that has discrete values 
class variables, categorical variables, or discrete variables.
gender are 1 and 0, where 1 = male and 0 = female

Question 3

Ordinal data i

Answer 3

Ordinal data is data with categories that have relative importance. rankings

Question 4

Continuous data

Answer 4

all basic arithmetic operations: addition, subtraction, multiplication, and division.
Most business data, such as sales, balances, and minutes, is ratio or continuous data.

Question 5

Three main characteristics of data should be considered when you are deciding the types of data you want to use

Answer 5

the power, stability, and cost

Question 6

data warehouse

Answer 6

structure that links information from two or more databases

Question 7

DIKW pyramid

Answer 7

data, info, knowledge, wisdom

Question 8

Business architecture

Answer 8

• provides a means of blueprinting or concretely expressing the design of the business.
• helps an organization align its strategic vision with its underlying execution, whether they be technical resources or human capital.
• linkages from abstract concepts like business mission, vision, strategy and goals to more concrete ones like business services, organizational structure, key performance indicators and application services

Question 9

business operates as a layered system

Answer 9

The top layer is the strategic layer occupied by C-level executives and advisory groups
The middle layer is the tactical or managerial layer that seeks to steer the organization in alignment with the strategy
The bottom layer is the operations layer where a business executes its core processes and delivers value to its customers

Question 10

Performance Indicators (PIs) and metrics

Answer 10

Business activity monitoring at the operations layer generates Performance Indicators (PIs) and metrics, for both services and processes.

Question 11

Key Performance Indicators (KPIs)

Answer 11

used at the tactical layer

Question 12

Critical Success Factors (CSFs)

Answer 12

at the strategic layer, which in turn help measure progress being made toward the achievement of strategic goals and objectives.

Question 13

Business process

Answer 13

is a description of how work is performed in an organization

Question 14

Business Process Management Systems (BPMS)

Answer 14

Business Process Management Systems (BPMS) provide software developers a model-driven platform that is becoming the Business Application Development Environment (BADE) of choice.

Question 15

Business Application Development Environment (BADE)

Answer 15

Mediate between humans and other technology-hosted resources
Execute in alignment with corporate policies
Ensure the fair distribution of work to employees.

Question 16

Business Activity Monitoring (BAM)

Answer 16

The state of an individual process, or all processes, can be interrogated via Business Activity Monitoring (BAM) and visualized.

Question 17

developments that have accelerated the pace of Big Data adoption in businesses

Answer 17

Data analytics and data science

Digitization

Affordable technology and commodity hardware

Social media

Hyper-connected communities and devices

Cloud computing

Question 18

Digitization

Answer 18

digital mediums have replaced physical mediums
saves both time and cost
leads to an opportunity to collect further “secondary” data

Question 19

social media

Answer 19

empowered customers to provide feedback
forced businesses to consider customer feedback on their service and product offerings in their strategic planning
businesses are storing increasing amounts of data on customer interactions within their customer relationship management systems (CRM)

Question 20

Internet of Everything (IoE)

Answer 20

The IoE combines the services provided by smart connected devices of the Internet of Things into meaningful business processes