Chapter 2 Flashcards

1
Q

The managerial process of creating and maintaining a fit between the organization’s objectives and resources and the evolving market opportunities.

A

Strategic Planning

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2
Q

A subgroup of a single business or a collection of related businesses within the large organization.

A

Strategic Business Unit

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3
Q

Ansoff’s Strategy Opportunity matrix

A
  1. Market Penetration
  2. Market Development
  3. Product Development
  4. Diversification
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4
Q

A marketing strategy that tries to increase market share among existing customers.

A

Market Penetration

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5
Q

A marketing strategy that entails attracting new customers to existing products.

A

Market Development

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6
Q

A marketing strategy that entails the creation of new products for current customers

A

Product Development

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7
Q

A strategy of increasing sales by introducing new products into new markets

A

Diversification

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8
Q

Written document that acts as a guidebook of marketing for the marketing manager.

A

Marketing Plan

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9
Q

A statement of the firm’s business based on a careful analysis of benefits sought by present and potential customers and an analysis of existing and anticipated environmental conditions.

A

Mission Statement

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10
Q

Defining a business in terms of goods and services rather than in terms of the benefits that customers seek.

A

Marketing Myopia

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11
Q

A situational analysis in which a firm identifies its strengths, weaknesses, opportunities and threats

A

SWOT Analysis

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12
Q

Collection and interpretation of information about forces, events, and relationships in the external environment that may affect the future of the organization or the implementation of the marketing plan

A

Environmental scanning

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13
Q

The set of unique features of a company and its products that is perceived by the target market as significant and superior to the competitions

A

Competitive Advantage

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14
Q

being the low cost competitor in an industry while maintaining satisfactory profit margins

A

Cost competitive advantage

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15
Q

shows costs declining at a predictable rate as experience with a product increases

A

Experience curves

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16
Q

when a firm provides something unique that is valuable to buyers beyond simply offering a low price

A

Product/Service differentiation competitive advantage

17
Q

when a firm seeks to target and effectively serve a small segment of the market

A

Niche competitive advantage

18
Q

an advantage that cannot be copied by the competition

A

Sustainable competitive advantage

19
Q

a statement of what is to be accomplished through marketing activities. Must be realistic, measurable, Time-specific, & compared to a benchmark

A

Marketing Objective

20
Q

the activities of selecting and describing one or more target markets and developing and maintaining a marketing mix that will produce mutually satisfying exchanges with target markets

A

Marketing Strategy

21
Q

the description and estimation of the size and sales potential of market segments that are of interest to the firm and the assessment of key competitors in these market segments.

A

market opportunity analysis (MOA)

22
Q

a unique blend of product, place, promotion and pricing strategies (four “P”s)

A

Marketing Mix

23
Q

the process that turns a marketing plan into action assignments and ensures that these assignment are executed in a way the accomplishes the plan’s objectives

A

Implementation

24
Q

Gauging the extent to which the marketing objectives have been achieved during the specified time period.

A

Evaluation

25
Q

Provides the mechanisms for evaluating marketing results in light of the plan’s objectives and for correcting actions that do not help the org reach those obj. within budget guidelines.

A

Control

26
Q

a thorough, systematic, periodic evaluation of the objectives, strategies, structure, and performance of the marketing organization.

A

Marketing Audit