Chapter 2

Question 0

What is Management hierarchy?

Answer 0

Management hierarchy is the arrangement that provides increasing authority at higher levels of the hierachy.

Question 1

What is a Management structure?

Answer 1

Management structure is a term used to describe the ways in which parts of an organisation are formally arranged to achieve objectives.

Question 2

What is the chain of command also known as line autority?

Answer 2

The chain of command also known as line authority is a system that determines responsibility, supervision and accountability of members of the organisation.

Question 3

Describe the principle of unity of command.

Answer 3

The unity of command states that each employee within an organisation should report to only one supervisor.

Question 4

Describe span of control.

Answer 4

Span of comtrol refers to the number of people for whom a manager is directly responsible.

Question 5

What is functional structure?

Answer 5

Functional structure invokes grouping employees together according to the tasks they will perform (task structure)

Question 6

What are a divisional structure groups?

Answer 6

Divisional structure groups employees together according to divisions that may be geographical, customer, product or process focused.

Question 7

What is the matrix structure?

Answer 7

Involved bringing together specialists from different parts of the organisations to solve spefic problems or to undertake spefic projects in teams

Question 8

What is corporate culture?

Answer 8

corporate culture refers to the values, ideas, expectations and beliefs shared by members if the organisation.

Question 9

Describe planning.

Answer 9

Planning is the process of setting, objectives and deciding on the methods to achieve them.

Question 10

Strategic planning is?

Answer 10

Long term planning, usually over 3-5 years

Question 11

Tactical planning is?

Answer 11

Flexible, adabthe, medium term planning, usually over one to two, which assist in implementing the strategic plan.

Question 12

Operational planing?

Answer 12

Provides spefic details about the way which the organisation will operate in the short term.

Question 13

What is a swot analysis?

Answer 13

A SWOT analysis involves the identification and analysis of the internal strength and weakness of the organisation, and the opportunities in, and threats from the external environment.

Question 14

What is organising?

Answer 14

Organising is the process of arranging resources and tasks to achieve objectivies.

Question 15

Leading?

Answer 15

Is the process of influencing or motivating people to work towards the achievement of the organisations objectives.

Question 16

Controlling?

Answer 16

Is the process management goes through when it attempt to evaluate performance and take corrective action to ensure that objectivies are being achieved.

Question 17

What is a policy?

Answer 17

A policy is a set of broad guidelines to be followed by all employees when dealing with important areas of decision making.

Question 18

What is a procedure?

Answer 18

A procedure enables a policy to be put into practice.

Question 19

Bureaucratic structure?

Answer 19

Traditional organisation, less fluid.

Question 20

Flat organisational structure.

Answer 20

New, emerging organisations, flat, more fluid.

Question 21

Decentrelised means?

Answer 21

Refers to flatter structured organisational structures, where information seems to be shared across levels.

Question 22

Centralised means?

Answer 22

Refers to more traditional bureaucratic structure where information and decisions only flow from top til bottom.

Question 23

Rituals, rites and celebrations

Answer 23

These are the routine behavioural pattern in an organisations everyday life. Regular social gathering can be held to help develop a sense of belonging among employees who work in small teams during the week.

Question 24

Social responsibility

Answer 24

The obligations a buisness has over above legal responsibilities to the well being of the employees and customers shareholders and the community as well as the environment

Question 25

Corporate code of conduct

Answer 25

Is a set of ethical standard for managers and employees to upholding.

Question 26

Interpersonal

Answer 26

Involves capacity to deal or liaise with people and build positive relationships with staff

Question 27

Informational

Answer 27

Involves gathering and communicating or sharing data and knowledge

Question 28

Decision making

Answer 28

Involves identifying available and then choose one course of actions from the alternatives

Question 29

Management style

Answer 29

Management style refers to the behaviour and attitude of the manager.

Question 30

Autocratic management style

Answer 30

Autocratic management style is one where the manager tells staff what decisions have been made.

Question 31

Persuasive management style

Answer 31

A persuasive management style is one where the manager attempts to sell decisions.

Question 32

Consultative management style

Answer 32

A consultative management style is one where the manager consults employees before making decisions.

Question 33

Participate management style

Answer 33

Participate management style is one where the manager unites with staff to make decisions.

Question 34

A lassez faire management style

Answer 34

Is one where the employees assume total responsibility for an control of the workplace operations.

Question 35

Contingency management theory

Answer 35

Contingency management theory stresses the need of flexibility and the adaption of management styles to suit the situation.

Question 36

Communication

Answer 36

Involves the ability to transfer information from sender to a receiver and to listen to feedback

Question 37

Delegation

Answer 37

Is the transfer of authority and responsibility from a manager to an employee to carry out specfic activities.

Question 38

Negoation

Answer 38

Negotiation skills involve the ability to resolve a dispute or to produce a satisfactory agreement on a course of action.

Question 39

To empower?

Answer 39

To empower employees is to include them fully in the decision making process, provide them with autonomy and give them the necessary trust training and development and reward to enable them to work as a team.

Question 40

Team group dynamics

Answer 40

Are the interaction of individuals within teams and groups.

Question 41

Problem solving

Answer 41

Is a broad set of activities involved in searching for identifying and then implementing a course of action to correct an unworkable situation.

Question 42

Decision making

Answer 42

Is the process of identifying the options available and then choosing a specific course of action.

Question 43

Time management

Answer 43

Involves the ability to prioritise tasks, set deadlines, review progress and delegate.

Question 44

Stress management

Answer 44

Involves the ability to manage the levels of stress that develop in employees

Question 45

Emotional intelligence

Answer 45

Is the skill of identifying, assessing and managing the emotions of self and others.

Question 46

Management ethics

Answer 46

Are the application of moral standards to management behaviour.

Question 47

Social responsibility

Answer 47

Is the obligations a buisness has above its legal responsibilities to the wellbeing of employees, staff, customers, shareholders and the community as well as the environment.

Question 48

A social report

Answer 48

Outlines what an organisation has done and is doing with regard to social issues.