Chapter 2 & 3: Results, Action and Personal/Cultural (People) Control

Question 1

Involves rewarding individuals for generating good results (or punishing them for poor results)

Answer 1

Results Controls

Question 2

1. Defining the performance
2. Measuring performance on these dimensions
3. Setting performance targets
4. Providing rewards (or punishments)

Answer 2

Key Results Control Elements

Question 3

Ensure that employees perform (or do not perform) certain actions known to be beneficial (or harmful) to the organization

Answer 3

Action Controls

Question 4

1. Behavioral constraints
2. Preaction reviews
3. Action accountability
4. Redundancy

Answer 4

4 Types of Action Controls

Question 5

Finding the right people, giving them a good work environment and the necessary resources.

Answer 5

Personal Controls

Question 6

Finding the right people, giving them a good work environment and the necessary resources.

Answer 6

Personal Controls

Question 7

• Mutual monitoring tap into social pressure and group norms and values.
• Effective because members of a group have emotional ties and a sense of responsibility to one another.

Answer 7

Cultural Controls