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INFS - Principles of Management Systems > Chapter 2 > Flashcards

Chapter 2 Flashcards

1. Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics. 2. Define critical success factors (CSFs) and key performance indicators (KPIs) and explain how managers use them to measure the success of MIS projects 3. Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and ga

1
Q
  1. Analyze large amounts of information
  2. make decisions quickly
  3. apply sophisticated analysis techniques
A

Managerial decision making challenges

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2
Q
  1. Problem Identification
  2. Data Collection
  3. Solution Generation
  4. Solution Test
  5. Solution Selection
  6. Solution implementation
A

The Decision-making process

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3
Q
  1. Strategic
  2. Managerial
  3. Operational
A

Primary Organization Levels

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4
Q

Employees develop, control, and maintain core business activities required to run the day-by-day operations

A

Operational level

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5
Q

Affect how the firm is run day to day

A

Operational decisions

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6
Q

Situations where established processes offer potential solutions

A

Structured decisions

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7
Q

Employees evaluate company operations to identify, adapt to, and leverage change

A

Managerial level

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8
Q

These concern how the organization should achieve the goals and objectives set by its strategy

A

Managerial decisions

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9
Q

Occur in situations in which a few established process help to evaluate potential solutions, but not enough to lead to a definite recommend decision

A

Semi-structured decisions

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10
Q

managers develop overall strategies, goals, and objectives

A

Strategic level

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11
Q

involve higher-level issues concerned with the overall direction of the organization

A

strategic decisions

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12
Q

occurs in situations in which no procedures or rules exist to guide decision makers towards the correct choice

A

unstructured decisions

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13
Q

The crucial steps companies make to perform to achieve their goals and objectives

A

Critical success factors (CSF)

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14
Q

the quantifiable metrics a company uses to evaluate progress towards critical success factors

A

Key Performance Indicators (KPIs)

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15
Q

Encompass all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational or structured decisions

A

Transactional Information

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16
Q

Basic business system that serves the operational level and assists in making structured decisions

A

Transaction processing system (TPS)

17
Q

Capturing of transaction and event information using technology to process, store, and update

A

Online Transaction processing (OLTP)

18
Q

The original transaction record

A

Source document

19
Q

Encompass all organizational information, and its primary purpose is to support the performing of managerial analysis or semi-structured decisions

A

Analytical Information

20
Q

Manipulation of information, and its primary purpose is to support the performing of managerial analysis or semi-structured decisions

A

Online analytical processing (OLAP)

21
Q

Models information to support managers and business professionals during the decision-making process

A

Decision support system (DSS)

22
Q

A specialized DSS that supports senior-level executives and unstructured, long-term, non routine decisions requiring judgement, evaluation, and insight

A

Executive Information System (EIS)

23
Q

Refers to the level of detail in the model of the decision-making process

A

Granularity

24
Q

Produces graphical displays of patterns and complex relationships in large amounts of data

A

Visualization

25
Q

A representation of information in a graphical format designed to make the data easily understandable at a glance

A

Infographic

26
Q

Stimulates human intelligence such as the ability to reason and learn

A

Artificial Intelligence

27
Q

Results in a product or service that is received by an organization’s external customer

A

Customer facing process

28
Q

Invisible to the external customer but essential to the effective management of the business

A

Business facing process

29
Q

The activity of creating a detailed flow chart or process map of work process showing its inputs, tasks, and activities, in a structured sequence

A

Business Process Modeling (or mapping)

30
Q

Represents the current state of operation that has been mapped, without any specific improvements or changes to existing process

A

As-is process model

31
Q

Shows the result of applying change improvement opportunities to the current (As-Is) process model

A

To-Be process model

32
Q

The process of computerizing manual tasks, making them more efficient and effective, and dramatically lowering operational costs

A

Automation

33
Q

Improves business process efficiencies by simplifying or eliminating unnecessary steps

A

Streamlining

34
Q

Analysis and redesign of workflow withing and between enterprises

A

Reengineering

INFS - Principles of Management Systems (2 decks)

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