Chapter 2 Flashcards

1
Q

brand positioning plays a vital role in achieving your brand vision and mission

A

it defines what makes your brand motivating, unique and true for your target group
it is necessary to develop a competitive and coherent marketing mix
you could call it the GPS for your brand

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2
Q

definition positioning

A

brand positioning is the heart of your marketing strategy
the act of designing the company’s offer and image so that it occupies a distinct and valued place in the target customers minds
of course it is crucial to take the competition into account as your positioning should be differentiating versus competition

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3
Q

brand managers and marketers should know

A

who is the target consumer ?
what about your company/product/brand does best?
who are the main competition? what can you do better than the competition? what are the main differences and what are the main similarities of the brand vs competition? (POD AND POP)

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4
Q

3 Cs

A

Customer, who is your target consumer (persona)
Company, what your company product or brand does best
Competition, who are the main competitors?

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5
Q

a good positioning is

A

Customer = what the customer wants
company = what your company product or brand does best
competition = what you can do better than the competition

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6
Q

importance of brand positioning

A

increasing competition
transparency of markets and less entry barriers
power of the consumer
power of the retailers/ distribution
low involvement and commoditization
importance of our sub conscience

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7
Q

WHAT MAKES A STRONG BRAND?

A

a brand is called a strong brand if consumers by he knowledge and associations they have with regard to this brand, are reacting more positively to specific activities or actions of this brand
high brand awareness and brand knowledge (salience)
strong brand associations (image)

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8
Q

kinds of brand awareness

A

spontaneous brand awareness
top of mind awareness
aided brand awareness

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9
Q

BRAND ASSOCIATIONS

A

upbeat
sunshine
colorful
singles
nutritious
healthy
freshness
hawaii vacation escape
pineapple
refreshing
useful
innovative
contemporary
female
fruits
fun

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10
Q

LADDERING

A

this chain gives meaning to a brand in terms of characteristics, benefits, associations, values etc
consumers choose those products that offer them the most of benefits and or that are really linked to their central values and beliefs

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11
Q

relationship between 3 levels

A

brands have certain attributes
consumers connect benefits to the certain attributes of a brand
benefits are seen as more beneficial when they align with the consumers central values

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12
Q

3 benefits for the customer

A

functional
experience
symbolic

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13
Q

CBBE pyramid

A

related to very elementary questions customers have in relation to brands
who are you (brand identity
what are you (brand meaning
what about you and what do i think about it (brand response
what about us, what kind of associations do i have and do i want a relation with you (brand relation

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14
Q

we see 3 levels of behaviour

A

buying intention: the degree to which a consumer is planning to buy a brand
brand loyalty consumers often have one or a selected set of brands they always buy or use
brand ambassadorship

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15
Q

brand salience

A

measures the knowledge with regard to brand. to what extent is the brand known what about direct associations with regard to performance needs culture
BUILD BRAND SALIENCE

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16
Q

5 potential attributes advantages

A

primary characteristics
reliability, sustainability, etc
effectiveness, efficiency and empathy
style and design
price

17
Q

CBBE pyramid

A

brand behaviour
brand preference
heartshare
mindshare

18
Q

Cbbe model levels name

A

Resonance
Feelings
Imagery
Salience

19
Q

brand imagery

A

brand imagery has to do with how the brand tries to fulfill the needs of the customers

20
Q

Brand imagery 4 intangible attributes

A

user profiles
purchase and usage situations
personality and values
history heritage and experience

21
Q

brand judgement

A

personal opinions and evaluations of customers about a brand, formed over time as a consequence of growing beliefs about performance, imagery

22
Q

4 kinds of evaluations that are important

A

quality, credibility, consideration, superiority

23
Q

brand feeling

A

warmth
fun
excitement
security
social approval
self respect

24
Q

brand resonance

A

describes the kind of relationship between the customer and the brand
brand resonance can be described by looking at the intensity, and the depth of the psychological relationship customers do have with a specific brand, together with the behaviour triggered by this bond

25
Q

Brand resonance 4 categories

A

loyalty
attachment
community
engagement

26
Q

10 basic positioning strategies

A

product features
design/style
experiential stimulation
values/personality
user image
price
saliency
channel choice
customer service
customer intimacy

27
Q

guidelines for positioning

A

defining and communicating a competitive frame of reference
choosing and defining PODs and POPs
creating a sustainable competitive advantage

28
Q

competitive frame of reference

A

to know which products or set of products your brand is competing with
to tell the consumer which goals they can achieve by buying and using the product

29
Q

criteria of desirability of PODs

A

RELEVANCE: target consumers must find the POD important and personally relevant
DIFFERENTIATING POWER: target consumers must find the POD superior and differentiating from the competition
CREDIBILITY: a brand has to give a convincing and credible reason why consumers should choose for that brand
SWEET SPOT IN THE MIDDLE

30
Q

transferability criteria of POD’s

A

feasibility: is the company able to create the POD in real life
easy to communicate: what are the perceptions of the brand and the resulting brand associations of consumers?
durability (sustainability): is the positioning defensible and difficult to attack?
POSITIONING SHOULD BE DIFFERENTIATING

31
Q

POSITIONING STATEMENT

A

one sentence
unambiguity
all stakeholders have to agree with statement
real work instrument
this phrase has a clear structure

32
Q

6 steps of writing a good positioning statement

A

define market and competitive framework
describe target customer (persona)
Define PODs and POPs
Use laddering for strong PODs
Choose the level of communication
Write down the positioning statement in one sentence