Chapter 2

Question 1

Scalar Structure

Answer 1

Chain of command in which decisions & information come from the top and trickles down while feedback is transmitted up from the bottom.

Question 2

Those who deliver services directly to the public including fire suppression, EMS, inspections, education etc

Answer 2

Line Personnel

Question 3

Those who provide support to the line personnel like training, logistics, auxiliary departments, personnel admin

Answer 3

Staff Personnel

Question 4

The legal ability of an individual to make and implement decisions for which that individual is held accountable

Answer 4

Authority

Question 5

Centralized Authority

Answer 5

Decisions are made by one person at the top of the structure. Works best in small
Organizations

Question 6

Decentralized Authority

Answer 6

Decision making is delegated to others. Allows for most matters to be handled quickly

Question 7

The process of providing subordinates with the authority, direction and resources needed to to complete an assignment

Answer 7

Delegation of Authority

Question 8

Unity of Command

Answer 8

In able to ensure unity of effort, each person within an organization reports to one, and only one, designated authority.

Question 9

The path of responsibility from the top of the organization to the bottom and vice versa

Answer 9

Chain of Command

Question 10

When a subordinate sidesteps the immediate supervisor and takes a problem to a higher officer, thus breaking the unity of command.

Answer 10

Sidestepping

Question 11

What should a superior officer do if a subordinate attempts to sidestep within the organization?

Answer 11

Instruct the subordinate to follow the chain of command and take the problem to their immediate supervisor

Question 12

When is it ok to bypass a level in the chain of command?

Answer 12

If the immediate supervisor is viewed as part of the problem or does not resolve the problem

Question 13

Notifying one’s supervisor that one wishes to take an issue to the supervisor’s supervisor, thus bypassing the chain of command

Answer 13

Skip Level Notification

Question 14

A principal that allows workers to report to more than one supervisor when personnel are assigned a duty that falls under the authority of another supervisor.

Answer 14

Functional Supervision

Question 15

What must happen in order for functional
Supervision to work?

Answer 15

Worker must understand that they report to the second supervisor only on matters relating to that particular duty. Both supervisors must communicate and closely coordinate their activities

Question 16

The number of people or the number of functions that one individual can effectively supervise

Answer 16

Span Of Control

Question 17

What is the optimal span of control for the majority of emergency operations?

Answer 17

1:3-7
1 supervisor to every 3-7 subordinates or functions

Question 18

Dividing large jobs into smaller tasks

Answer 18

Division of Labor

Question 19

What must happen in order for the division of labor principle to be effective?

Answer 19

All positions must be clearly defined & all personnel must know what their responsibilities are and what is expected of them

Question 20

Why is cross-training important in the division of labor?

Answer 20

It enables people to work together more effectively because they understand the needs of different roles and allows personell to fill various rolls when staffing is limited.

Question 21

What are the two types of Fire & Emergency Services Organizations

Answer 21

Public and Private

Question 22

What type of Fire & Emergency services provided to the public and funded by the public through taxes and fees

Answer 22

Public

Question 23

What type of Fire & Emergency services are funded through revenue from a parent organization & are provided to a specific firm or facility & not the general public

Answer 23

Private Fire & Emergency Services

Question 24

The primary means of categorizing public fire and emergency services.

Answer 24

Jurisdiction

Question 25

Public jurisdiction that is the second level in local Government and generally protects large areas of unincorporated land that contain large populations

Answer 25

County Jurisdictions

Question 26

Public jurisdiction that is the lowest level of local Government

Answer 26

Municipal Jurisdiction

Question 27

Public jurisdiction that generally operates under a locally-elected board of trustees or commissioners that determines its operation

Answer 27

Fire District

Question 28

Area that lies outside of jurisdictions that taxpayers support or fund and may not have fire protection

Answer 28

Unserved Area

Question 29

Public jurisdictions that generally provide emergency fire suppression for forests, wildlands and urban-interface fires & provide fire & emergency training within the jurisdiction

Answer 29

State/Provincial Jurisdiction

Question 30

Public jurisdiction that protects federal lands and property like forestry units and military bases

Answer 30

Federal Jurisdiction

Question 31

What is an example of where federal and local jurisdiction may intersect?

Answer 31

Airport Fire Departments

Question 32

Public jurisdiction that has sovereignty over their designated lands but also have agreements with state/provincial governments surrounding their land

Answer 32

Tribal Jurisdictions

Question 33

Type of private jurisdiction in which commercial facilities like oil refineries, plants, research facilities etc maintain their own fire emergency services

Answer 33

Facility Fire Brigade

Question 34

Within the organizational staffing framework, who are those paid for their service?

Answer 34

Career Firefighters

Question 35

Within the organizational staffing framework, who are those paid per response?

Answer 35

Paid-On-Call Personnel

Question 36

Mutual Aid agreement

Answer 36

Aid received from one fire service to another upon request

Question 37

Automatic Aid Agreement

Answer 37

Aid received from one fire service to another that is dispatched without request

Question 38

Outside Aid

Answer 38

Aid received that generally involves payment for services provided