Chapter 2 Flashcards

1
Q

Characteristics of successful sales people

A
  1. Motivated
  2. Dependability and trust worthiness
  3. Customer and Product Knowledge
  4. Communication Skills
  5. Flexibility and Mobility
  6. Emotional Intelligence
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2
Q

Mental Characteristics of the Seller

A

•Honesty
•Responsibility
•Courage
•Loyalty
•Resourcefulness
•Confidence
•Imagination
•Showmanship
•Ambition
•Adaptability
•Industry
•Observation
•Enthusiasm
•Courtesy
•Tact
•Dominance

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3
Q

adherence to the facts: SINCERITY.

A

Honesty

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4
Q

quality or state of being responsible: such as moral, legal, or mental accountability.

A

responsibility

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5
Q

mental or moral strength to venture, persevere, and withstand danger, fear, or difficulty.

A

courage

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6
Q

adherence to something to which one is bound by a pledge or duty.

A

loyalty

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7
Q

able to meet situations: capable of devising ways and means.

A

resourcefulness

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8
Q

a feeling or consciousness of one’s powers or of reliance on one’s circumstances.

A

confidence

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9
Q

the act or power of forming a mental image of something not present to the senses or never before wholly perceived in reality.

A

imagination

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10
Q

the producer of a play or theatrical show.

A

showmanship

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11
Q

an ardent desire for rank, fame, or power.

A

ambition

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12
Q

capable of being or becoming adapted.

A

adaptability

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13
Q

an act of recognizing and noting a fact or occurrence often involving measurement with instruments.

A

observation

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14
Q

an act of recognizing and noting a fact or occurrence often involving measurement with instruments.

A

industry

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15
Q

strong excitement of feeling

A

enthusiasm

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16
Q

behavior marked by polished manners or respect for others

A

courtesy

17
Q

a keen sense of what to do or say in order to maintain good relations with others or avoid offense.

A

tact

18
Q

the fact or state of being dominant

A

dominance

19
Q

Rewards in Selling

A
  1. Independence and responsibility
  2. Financial rewards
  3. Management opportunities
  4. Recognition