chapter 2

Question 1

Business Process definition & examples

Answer 1

The manner in which work is organized, coordinated, and focused to produce a valuable product or service.
example:
 Flows of material, information, knowledge
 Sets of activities, steps

Question 2

Examples of Functional Business Processes

Answer 2

• Manufacturing and production
   Assembling the product
   checking the product for quality
• Sales and marketing
   Identifying customers
   selling the product
• Finance and accounting
   Creating financial statements
   paying creditors
• Human resources
   Hiring employees
   evaluating job performance

Question 3

How does information technology improve business process

Answer 3

1. Increasing efficiency of existing processes
    Automating steps that were manual
2. Enabling entirely new processes
    Change flow of information
    Replace sequential steps with parallel steps
    Eliminate delays in decision making
    Support new business models

Question 4

Types of information systems

Answer 4

Transaction processing systems
Business intelligence systems
Enterprise applications
Intranets and Extranets
E-business, E-commerce and E-government:

Question 5

Transaction processing systems

Answer 5

• support operational needs
• perform and record daily routine transactions such as sales order entry, payroll, and shipping
• managers monitor status of operations and relations with external environment
  -Serve predefined, structured goals and decision making

Question 6

Business intelligence systems

Answer 6

Provide data and software tools for organizing and analyzing data which help managers and users make improved decisions
I. Management information systems
II. Decision support system
III. Executive support system

Question 7

Enterprise application:

Answer 7

 Systems for linking the enterprise
I. Enterprise systems:
II. Supply chain management systems
III. Customer relationship management systems
IV. Knowledge management systems

Question 8

Difference between Enterprise application & Enterprise system:

Answer 8

• Enterprise applications - software applications used by organizations to support business operations and processes. (such as CRM, SCM,KMS and enterprise systems)
  Enterprise systems - larger database environments within which these applications reside and operate.

Question 9

Difference between intranet and extranet

Answer 9

Intranet:
- internal company network :
accessible only by employees.
share information, collaborate on projects, and communicate with other employees.
provide access to internal company resources, such as databases, applications, and documents.
- Extranet:
They are company websites:
accessible externally to vendors and suppliers.
coordinate the supply chain suppliers access information
manage customer relationships, customers place orders, track shipments, and access other information about the company’s products and services.

Question 10

5. E-business, E-commerce and E-government:

Answer 10

 E-business:
digital technology and internet to drive major business processes
 E-commerce:
subset of e-business refers to the buying and selling of goods and services through the internet.
 E-government:
Using Internet technology to deliver information and services to citizens, employees, and businesses