Chapter 2 Flashcards
What is an Organization?
It is a formal collection of people and resources established to accomplish goals.
What is a value chain?
It is a series of activities that includes logistics, marketing, sales, and customer service.
What is the use of a VALUE CHAIN?
It adds value to raw materials. The finished product gets sold to customers.
What are the two key parts of managing the value chain?
Supply Chain Management (SCM) and Customer Relationship Management (CRM).
What roles does Information Systems play in SCM & CRM?
The discovery of new and better ways to accomplish the process.
What are the types of Organizational Structures?
Traditional, Virtual, Project & Team
Describe the Traditional Organizational Structure.
Also known as the Flat Organizational Structure, it is a managerial pyramid in which the top level management level is built for decision-makers, while the lower management levels is built for supervisors etc.
Why is there a need for organizational change?
New managers, staff leaving, natural disasters, political and economical events, a new Information System and competition.
What is Business Process Reengineering (BPR)?
A complete redesign on business processes and organizational structures.
What is Continuous improvement?
Seeking continuous ways to add value to business processes.
What is Technology Diffusion?
It is a measure of how widely technology is spread throughout an organization.
What is Technology Infusion?
It is a measure of how deeply embedded technology is in an area of the organization.
What are some approaches to evaluating Information systems?
Productivity, Return on Investment, Earnings Growth, Customer Awareness and Satisfaction, and Total Cost of Ownership
What are some careers in Information Systems?
Chief Information Officer (CIO), WEB DEV, PROGRAMMER, SYSTEM DEV, AND UI DESIGN
