Chapter 2

Question 1

Which of the following does NOT demonstrate that you are an ethical person?
a. being honest
b. participating in continuing education
c. sharing client information
d. providing competent services

Answer 1

c. sharing client information

Question 2

to effectively manage time, it is important to learn to:
a. minimize the number of tasks you work on
b. prioritize your tasks
c. work harder
d. work faster

Answer 2

b. prioritize your task

Question 3

Which of these is an example of a long-term goal?
a. to save enough money to open up your own salon
b. to attend a cosmetology trade school
c. to get through an exam successfully
d. to finish reading a book on the life of Madame C.J. walker

Answer 3

a. to save enough money to open up your own salon

Question 4

Putting off until tomorrow what you can do today is called?
a. lacking a game plan
b. perfectionism
c. self-actualization
d. procrastination

Answer 4

d. procrastination

Question 5

What should you do if you find studying overwhelming?
a. wait until late at night to study
b. focus on small tasks at a time
c. focus on your practical skills instead
d. pull it off until later

Answer 5

b. focus on small tasks at a time

Question 6

____________ is based on inner strength and begins with trusting your ability to achieve your goals.
a. intelligence
b. self-esteem
c. visualization
d. kindness

Answer 6

b. self-esteem

Question 7

A(n) ________________ establishes the purpose and values by which an individual or institution lives and works on a goal
a. goal
b. mission statement
c. game plan
d. inner organizer

Answer 7

b. mission statement

Question 8

How long should your mission statement be?
a. no more than a sentence
b. one or two sentences
c. a few words
d. at least a paragraph

Answer 8

b. one or two sentences

Question 9

fulfilling your potential is known as:
a. self actualization
b. self-esteem
c. perfectionism
d. procrastination

Answer 9

a. self actualization

Question 10

In class, when something is unclean, you should:
a. ask for clarification
b. figure it out on your own
c. look up topic in your textbook
d. look up topic on the internet

Answer 10

a. ask for clarification

Question 11

An unhealthy compulsion to do things perfectly is called:
a. perfectionism
b. procrastination
c. productivity
d. a game plan

Answer 11

a. perfectionism

Question 12

What should you do if you find yourself feeling frustrated, worried, or guilty?
a. give yourself some downtime
b. practice rapid breathing
c. continue working regardless of your feelings
d. work longer hours

Answer 12

a. give yourself some downtime

Question 13

Which of the following is NOT an effective way to manage your time?
a. taking on every task offered to you
b. learning problem-solving techniques
c. having a notepad or digital application accessible at all time
d. personalizing your time management system

Answer 13

a. taking on every task offered to you

Question 14

Which of the following is NOT an important life skill of salon employees
a. strong sense of responsibility
b. sense of humor
c. competitive attitude
d. being consistent in your work

Answer 14

c. competitive attitude

Question 15

When planning you schedule, you should NOT:
a. plan tasks based on when you are most energetic
b. neglect physical activity
c. plan leisure time around your commitments
d. make daily, weekly, and monthly schedules

Answer 15

b. neglect physical activity

Question 16

If your natural voice is harsh, you should
a. speak more clearly
b. avoid smiling while speaking to someone over the phone
c. avoid smiling while speaking in person
d. speak more softly

Answer 16

d. speak more softly

Question 17

_________ is an unlimited inner resource of ideas and solutions
a. self-actualization
b. creativity
c. perfectionism
d. ethics

Answer 17

b. creativity

Question 18

Three bad habits that prevent peak personal performance are procrastination, perfectionism, and:
a. talking fast
b. good manners
c. lack of a game plan
d. skill development

Answer 18

c. lack of a game plan

Question 19

which of these is an example of a short term goal?
a. to become a salon manager
b. to become a licensed cosmetologist
c. to complete a cosmetology course
d. to open up your own salon

Answer 19

c. to complete a cosmetology course

Question 20

To enhance your creativity, you should do all of the following EXCEPT:
a. look around for creative inspiration
b. improve your vocabulary
c. surround yourself with others who share your passion
d. embrace criticism

Answer 20

d. embrace criticism

Question 21

which of these is NOT one of the action steps for success
a. stay true to yourself
b. build self esteem
c. visualize success
d. merge your personal and work life

Answer 21

d. merge your personal and work life

Question 22

when you study, you should:
a. recline comfortably
b. read the entire chapter at once
c. gather everything you will need beforehead
d. study in a busy location

Answer 22

c. gather everything you will need beforehand

Question 23

The ability to deliver truthful, even sometimes critical or difficult messages in a kind way is known as:
a. aggression
b. diplomacy
c. receptivity
d. sensitivity

Answer 23

b. diplomacy

Question 24

The moral principles by which you live and work are called:
a. ethics
b. manners
c. techniques
d. goals

Answer 24

a. ethics

Question 25

To be __________ means to be compassionate and responsive to other people
a. sensitive
b. diplomatic
c. emotionally stable
d. receptive

Answer 25

a. sensitive