chapter 2 Flashcards
What do successful salon or spas influence workers to do?
develop exceptional communication, develop decision making, build upon their image, self-actualize, etc
why are life skills important?
they lead to more satisfying and productive career
what can good life skills provide?
positive interactions with different types of clients and the ability to deal with difficult circumstances
10 life skills to practice as a cosmetologist are:
- being helpful and caring
-make good friends
-a sense of humor
-approach with responsibility
-stick to a goal and follow through
-master organization techniques
-being consistent in work
-successful attitude
-sound decision making
what is self actualization?
Fulfilling one’s self potential
what is self esteem?
Based on inner strength, and begins with your ability to achieve set goals
How do you build on your strengths?
investing time into what you’re good at because it will allow you to feel good about yourself
why is is important to be kind to yourself?
critical and negative thoughts can be counterproductive to success
What are positive behaviors to practice?
speaking with confidence, standing tall, and using proper grammar
why is it important to keep work and personal life separate?
it can lead to counter productivity
what are some ways to keep your energy up?
eating healthy foods, getting adequate sleep, spending time with family and friends
what are three ways to respect others?
using proper manners, listening intently, and not interrupting when others are speaking
what are three bad habits which keep you from maintaining peak performance?
procrastination, perfectionism, and lacking a game plan
what is procrastination?
putting off until tomorrow what you can do today
what is perfectionism?
an unhealthy compulsion to do things perfectly
what is a game plan?
the conscious act of planning your life, instead of just letting things happen
why is an external push not enough?
you must feel a sense of personal excitement and a good reason for staying the course
what is creativity?
having a talent; an unlimited inner resource of ideas and solutions
what are four ways to enhance your creativity?
be positive, look around for inspiration, improve your vocabulary, surround yourself with others who share your passion
how does one build a positive vocabulary?
using active problem solving words
what are some examples of problem solving words?
explore, analyse, determine
Why is positivity important in relation to creativity?
criticism blocks the creative mind from exploring ideas and discovering solutions to challenges
what is a missions statement?
it establishes the purpose and values for which an individual or institution lives and works by
What do mission statements provide?
a sense of direction by defining guiding principles and clarifying goals
what is goal setting?
the identification of long-term and short-term goals that help you decide what you want out of life
How should we categorize our goals?
based upon the amount of time it takes to attain accomplishment
How long are short term goals?
less than a year
how long are long-term goals?
large increments of time
what are salon goals often associated with?
personal productivity
what are stylists goal often associated with?
how much money they want to earn
what is important to remember when setting goals?
they are feasible, you create a plan of action, and revisit your goals often
why should we map out our goals?
to see where to focus our attention and to fulfill our dreams
what do each of us possess which assists us in time management?
an inner organizer
what is prioritization?
the act of ordering tasks from most important tp least important
why is it important to schedule downtime?
you loose valuable time and energy when you’re in a negative state of mind
how so salons book appointments?
based upon the service being provided, the clientele, and the salon type
why should we seek continuing education opportunities?
the industry is constantly changing always new trends. techniques, products and information
what are some successful learning tools
-attend all classes
-arrive for class early
-have all necessary materials ready
-listen attentively to your instructor
-take notes
-highlight important notes
-pay close attention during sessions
-ask for clarification/assistance when confused
what should you do if you find studying overwhelming?
focus on small tasks one at a time
what should you do if your mind wanders during class?
write down key words and phrases as your instructor discusses them
why can studying in groups be helpful?
it can bring positive results for everyone including improved study skills and a better understanding of the material
why should you stay upright when studying?
reclining will make you sleepy
where should you study?
a comfortable, quiet place without interruptions
when should you study?
when you feel the most energetic and motivated
how can you practice effective time management when studying?
during blocks of time that would be otherwise wasted
how should you study?
just one section of a chapter at a time and review key points
why should you test yourself when studying?
to ensure you understand the information
why is following through with your education important?
every effort you make is an investment into your future
what qualities do ethical people often embody?
self-care, integrity, discretion, communication
how can you maintain integrity?
aligning your behavior and actions to your values
what is ethics?
the moral principles by which we live and work
what should your ethical standards guide you in?
your conduct with clients and fellow employees
how can you practice ethical behavior?
-providing skilled and competent services
- being honest, courteous, and sincere
-avoiding sharing clients’ private matters with others
-participating in continuing education and staying on track with new info
-giving clients accurate info about treatments and products
What are some characteristics of a healthy positive attitude?
-diplomacy
-pleasing tone of voice
-sensitivity
-values and goals
-receptivity
-effective communication skills
what is diplomacy?
the ability to deliver truthful, even sometimes critical or difficult messages in a kind way
How can you better your tone of voice?
speak clearly, slime if appropriate
what is an individual’s personality a sum of?
his/ her characteristics, attitudes, and behavioral traits
what is a process that continues throughout life?
attitude improvement
what can a pleasing attitude gain you?
more associates, clients, and friends
when do you know you have a pleasing attitude?
you’re able to see the good in difficult situations
what are some indicators of emotional stability?
learning how to handle confrontation, and how to share your feelings professionally
what does being sensitive mean?
being compassionate and responsive to other people
what do values and goals do?
help guide our behavior and give us direction
what are some ways to practice effective
communication?
active listening, non-verbal and verbal skills
why is it important to be kind to yourself?
critical and negative thoughts can be counterproductive to success
what are new behaviors to practice?
speaking with confidence, standing tall, using proper grammar
creating success is what?
a skill
how can you maintain energy?
taking care of oneself, sleeping, eating right, and managing time wisely
How to improve productivity?
eliminate procrastination, perfectionism, and the lack of a game plan
what are the keys to time management as a stylist?
arrive on time, start your fist client ASAP, stay on schedule
what is receptivity?
being interested in other people, and responsive to their opinions, feelings, and ideas; open-mindedness
