Chapter 2

Question 1

Motivation

Answer 1

An instinct for humans to work

Question 2

Maslow’s Hierarchy

Answer 2

Physiological needs - air, food, shelter, sleep, clothing, reproduction

Safety needs- personal security ,employment , resources,health, property

Love & belongings Needs -friendship, intimacy, family, series of connection

Esteem needs- respect , self esteem, status , recognition, strength, freedom

Self - actualization needs - desire to become the most one can be

Question 3

Hezberg - two factor law of motivation

Answer 3

Certain factors that motivate a worker to work, and certain that don’t.
These include
Achievements 
Recognition 
Personal growth

De motivates
Status
Security
Work conditions 
Relationship at office

Question 4

Wages

Answer 4

Paid every week
Paid to manual workers
Must be calculated every week

Question 5

Piece rate / time rate

Answer 5

• payment by the hour
• easy to calculate a worker’s wage
• workers r paid the same amount
• supervisors make sure the workers r working

Question 6

Salaries

Answer 6

• paid monthly, straight into bank account
• extra work is not paid for
• calculated once a month

Question 7

Job enlargement

Answer 7

-when extra tasks of a similar level of work are added to a worker’s job description, this new task should not add extra responsibility to employees

Question 8

Job enrichment

Answer 8

Involves looking at jobs and adding tasks that require more skills or responsibilities, additional training may be required.

Question 9

Organisational structure

Answer 9

• everyone is in a department and this gives a sense of belonging
• every individual can see their position in a company, they have authority over and see who they take orders from
• shows how everyone r linked

Question 10

Job of a manager

Answer 10

Planning - aims or targets to be fulfilled in the future
Organisation - organise people and provide them with resources
Co-ordination- ( bring people together)
Control
Command

Question 11

Autocratic management

Answer 11

“When one person is in charge”
The person has total authority and control over decision making
-used when workers r not educated 
-where control is necessary 
-conditions r dangerous

Question 12

Trade union

Answer 12

A trade union is a group of workers who join together in order to protect their own interest and be powerful when negotiating