Chapter 19: Troubleshooting Theory, OSs, and Security Flashcards
In Windows 7, which utility is responsible for finding, downloading, and installing Windows
service packs?
A. Update Manager
B. Service Pack Manager
C. Download Manager
D. Windows Update
D.
Windows Update automatically (by default) finds, downloads, and installs service packs
and other Windows updates.
None of the other options are real utilities.
Which boot mode loads only basic drivers?
A. Limited Mode
B. Safe Mode
C. Feature Mode
D. Windows Mode
B.
Safe Mode only loads basic drivers, such as a standard VGA video driver and the keyboard
and mouse.
Which BOOTREC option can be used in Windows 7 to rebuild the boot configuration file?
A. /FIXBOOT
B. /REBUILDBCD
C. /FIXBCD
D. /FIXMBR
B.
Windows 7 and Windows Vista use the Windows Boot Configuration Data (BCD) file
instead of the BOOT.INI file.
This can be rebuilt with the /REBUILDBCD option.
What is the first step in the troubleshooting process?
A. Document findings
B. Identify the problem
C. Establish a theory
D. Verify functionality
B.
The first step is to identify the problem.
Once you have done that, you should (in order) establish a theory of probable cause, test the theory, establish a plan of action to resolve the problem, verify full system functionality, and document your findings.
Which tool do you use to create a restore point in Windows XP?
A. Backup
B. System Restore
C. Restore Point
D. Emergency Repair
B.
The System Restore tool is used to create restore points. Backup creates backups of your
hard drive.
You can use Backup to create copies of your configuration (like a restore point)
along with other data, but to specifically create a restore point, use System Restore.
There are no Restore Point or Emergency Repair tools (although there is an emergency repair disk).
Which of the following operating systems use the BOOT.INI file during boot?
A. Windows XP
B. Windows Vista
C. Windows 7
D. All of the above
A.
Only Windows XP uses the BOOT.INI file. Windows 7 and Windows Vista use the Boot Configuration Data (BCD) file.
One of the users you support has a Windows 7 laptop that continues to spontaneously shut down and restart.
What should you try first?
A. Swap the motherboard.
B. Begin disabling drivers one by one until you find the culprit.
C. Disable the sleep settings for hibernation.
D. Reinstall Windows 7.
C.
Check the sleep settings for hibernation and disable those first to see if that makes a
difference.
If it does not, then you can begin disabling drivers and making other changes.
Windows 7 includes a feature called a _________, which is a copy of your system configuration that can be used to roll back the system to a previous state if a configuration error occurs.
A. Restore point
B. Repair point
C. Rollback point
D. Registry point
A.
Windows can use restore points to roll back the system configuration to a previous
state.
None of the other options exist.
Which of the following are used to prevent pop-unders from appearing?
A. Anti-malware utilities
B. Pop-up blockers
C. Phishing sites
D. Antivirus software
B.
Pop-up blockers are used to prevent both pop-ups and pop-unders from appearing.
While older browsers did not incorporate an option to block pop-ups, most newer browsers, including the latest versions of Internet Explorer, now have that capability built in.
In general, how often should you update your antivirus definitions?
A. Once a week
B. Once a month
C. Once a year
D. Antivirus definitions do not need to be updated
A.
It’s critical to keep your antivirus software up-to-date, so you should update your
definitions at least once per week.
One of your users claims that their hard drive seems to be running slowly.
What tool can you use to check to see how fragmented the hard drive is?
A. Disk Analyzer
B. Disk Cleanup
C. Disk Defragmenter
D. Chkdsk
C.
Disk Defragmenter will analyze the hard drive to determine how fragmented it is and
will allow you to defragment it.
There is no Disk Analyzer tool.
Disk Cleanup can help you free up space by deleting unneeded files.
Checkdisk (Chkdsk) can help you find problems on the hard drive, but it does not look for fragmentation.
You want to ensure that your Windows XP computer receives automatic updates to
Windows and Microsoft Office.
Which tool will take care of this for you?
A. Windows Update
B. Microsoft Update
C. System Update
D. None of the above
B.
Windows Update downloads patches for the Windows operating system.
Microsoft Update downloads patches for Windows as well as Microsoft applications.
Which of the following programs could be considered anti-malware?
A. Windows Defender
B. Microsoft Monitor
C. System Watchdog
D. None of the above
A.
Windows Defender is an anti-malware program. It checks for harmful, or unwanted,
software installed on the machine.
Which of the following allows you to register and unregister modules and controls for
troubleshooting purposes?
A. RegSvr32
B. SFC
C. Fixboot
D. Fixmbr
A.
The Regsvr32 tool (REGSVR32.EXE) allows you to register and unregister modules and
controls for troubleshooting purposes.
Which of the following can you do to help eliminate security problems? (Choose four.)
A. Establish security policies and procedures.
B. Update your operating systems.
C. Update your applications.
D. Update your network devices.
A, B, C, D.
Establishing security policies and procedures, updating your operating systems,
updating your applications, and updating your network devices are all good measures to
take to help eliminate potential security problems.
