chapter 18 Flashcards
What is an environmental assessment?
A) A process to evaluate employee performance
B) An assessment carried out to understand the specific internal and external forces that influence the health care setting
C) A method for determining patient satisfaction
D) A review of financial performance
B) An assessment carried out to understand the specific internal and external forces that influence the health care setting
What does goal setting involve?
A) A process of conducting SWOT analysis
B) A strategy for employee training
C) A method for budgeting
D) The process of developing, negotiating, and formalizing the targets or objectives of an organization
D) The process of developing, negotiating, and formalizing the targets or objectives of an organization
What are SMART objectives?
A) Key attributes of effective objectives that are specific, measurable, achievable, realistic, and time-bound
B) Objectives that are vague and broad
C) General goals without specific criteria
D) Strategies for improving patient care
A) Key attributes of effective objectives that are specific, measurable, achievable, realistic, and time-bound
What is strategic planning?
A) A process to allocate budget resources
B) A method for evaluating employee performance
C) A process by which the guiding members of the organization envision their future and develop the necessary procedures and operations to actualize that future
D) A technique for conducting market research
C) A process by which the guiding members of the organization envision their future and develop the necessary procedures and operations to actualize that future
What does SWOT analysis study?
A) Financial performance and budgeting
B) Patient demographics and healthcare needs
C) An organization’s internal strengths and weaknesses, as well as its external opportunities and threats
D) Employee satisfaction and engagement
C) An organization’s internal strengths and weaknesses, as well as its external opportunities and threats
