Chapter 17 - Managing Change

Question 1

What are the six forces that act as stimulants for change?

Answer 1

Nature of the workforce
Technology
Economic shocks
Competition
Social trends
World politics

Question 2

What are the five individual sources of resistance to change?

Answer 2

Habit
Security
Economic factors
Fear of the unknown
Selective information processing

Question 3

What are the five organizational sources of resistance to change?

Answer 3

Structural inertia 
Limited focus of change
Group inertia
Threat to expertise
Threat to established power relationships and resource allocations

Question 4

What are the three steps in Lewin’s Three-Step Model for managing organizational change?

Answer 4

Unfreezing, Movement, Refreezing

Question 5

What are the eight steps in Kotter’s Eight-Step Plan for managing organizational change?

Answer 5

Create urgency
Form coalition
Create new vision
Communicate the vision
Empower others
Reward “wins”
Consolidate improvements (Movement)
Reinforce the change (Refreezing)

Question 6

What is Organizational Development (a third method for managing organizational change)? Name some of the methods – there are five

Answer 6

A collection of change methods that try to improve organizational effectiveness and employee well-being.
Methods: Survey feedback (acting on data), Process consultation (outside consultants), Team Building, Intergroup Development, Appreciative Inquiry (what does the org do right).

Question 7

Managing change through a culture of innovation: Define innovation

Answer 7

A new idea applied to initiating or improving a product, process, or service

Question 8

What is an Idea Champion?

Answer 8

A manager who actively and enthusiastically promotes an idea, builds support, overcomes resistance, and ensures that innovation is implemented

Question 9

How is stress defined? (not necessarily bad according to the book – some stress is good)

Answer 9

A dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what is desired and for which the outcome is perceived to be both uncertain and important

Question 10

How can workplace stress be alleviated?

Answer 10

By accurately matching workloads to employees, providing employees with stress-coping resources, and responding to their concerns