Chapter 17: Foundations of Control

Question 1

What is control?

Answer 1

•Controlling - the process of monitoring, comparing, and correcting work performance.
•The Purpose of Control
–To ensure that activities are completed in ways that lead to the accomplishment of organisational goals.

Question 2

Why Is Control Important?

Answer 2

•As the final link in management functions:
–Planning
•Controls let managers know whether their goals and plans are on target and what future actions to take.
–Empowering employees
•Control systems provide managers with information and feedback on employee performance.
–Protecting the workplace
•Controls enhance physical security and help minimize workplace disruptions.

Question 3

What are the types of control?

Answer 3

• Feed forward control - control that takes place before a work activity is done.
• Concurrent control - control that takes place while a work activity is in progress.
– Management by walking around - a term used to describe when a manager is out in the work area interacting directly with employees.
• Feedback control - control that takes place after a work activity is done.