Chapter 16; Staffing & Supervising Program Operations Flashcards
what is job analysis?
contains all info necessary to develop & administer the job including a detailed statement of behaviours, description, orientation, training
what 6 things are in a job description?
Function Statement Supervision Domains Task Statements Desired Education Experience Special requirements
what is a function statement?
general statement of responsibilities of the position
What is supervision?
the person who the employee reports to
what are domains?
outlines the major areas of responsibility
what are task statements?
list of work behaviours required
What are the six steps to staffing and supervising?
Recruiting Selecting Orientating Training Supervising & appraising Compensating
What is recruiting?
involves obtaining a pool or candidates who are qualified to assume the agency’s positions.
in what two ways does recruiting happen?
internally
externally
What is internal recruitment?
happens through transfers & promotions. advantages are: more cost effective because employees already know the organization’s policies and operational procedures - strong motivator to move up
what is external recruitment?
organized effort to attract candidates from outside the organization, important to use a targeted recruitment effort
What is selecting?
initial weeding out of candidates - eliminating through background checks, drug tests, testing, interviewing
what is orientating?
telling about organization, typical workday, rules, policies, procedures
what is training?
acquiring of knowledge, skills, abilities, concepts, attitudes, how to do specific things
What is Supervising & Appraising?
evaluating how well employees do their jobs, by providing informal feedback or formal written record
