Chapter 16

Question 1

although most patients understand they may have to wait in the reception area before they are seen by the physician, few patients are willing to wait more than…

Answer 1

20 minutes.

Question 2

if the scheldule is changed for any reason the medical assistant must ..

Answer 2

update the appt book & make sure everyone is aware of the changes.

Question 3

it enables locking out selected areas for designed purposes, such as last-minute or emergency visits is an example of..

Answer 3

computerized scheduling

Question 4

it allows info to be accessed from multiple areas within the office is an example of…

Answer 4

computerized scheduling.

Question 5

before you begin scheduling appointments, you need to prepare the appt book or electronic scheduler, what is the first step?

Answer 5

establishing the matrix.

Question 6

establishing the matrix is what?

Answer 6

the first step before scheduling appts. & is a basic outline of times the physician is and is not available to see patients.

Question 7

when the matrix is done what can you begin doing?

Answer 7

you can begin scheduling appointments.

Question 8

what should you use when efficiently book a patient ?

Answer 8

patients full name, obtain the correct spelling.
daytime telephone number-repeat numbers for accuracy.
purpose of the visit- brief description.

Question 9

what abbreviations should only be used?

Answer 9

approved universal medical abbreviations

Question 10

because appointment book could be used as evidence in legal proceedings, entries must be …

Answer 10

clear and easy to read

Question 11

RS means.

Answer 11

reschedule

Question 12

patients who have never been seen in the practice pr have not been seen by the practice in three or more years are considered to be …

Answer 12

New Patients

Question 13

the patients who have been seen by the practice within the last 3 years are to be..

Answer 13

established patients

Question 14

Patients arrive at their own convenience with the understanding that they will be seen on a first-come, first served basis

Answer 14

Open-hours scheduling

Question 15

Time specified scheduling is also called…

Answer 15

Stream Scheduling

Question 16

Assumes a steady stream of patients all day long at a regular specified intervals

Answer 16

Time specified scheduling

Question 17

Scheduling 4 patients in one hour , each 15 mins.

Answer 17

Wave scheduling

Question 18

Sceduling 4 patients for the first half of the hour, and noone for the second half

Answer 18

Modified wave scheduling

Question 19

Groups similiar appt together on a specific day or for a specific block of time during the day or week

Answer 19

Cluster scheduling

Question 20

In some specialties patients might be booked weeks or months in advance

Answer 20

Advance scheduling

Question 21

Some practies combine two or more scheduling methods

Answer 21

Combination scheduling

Question 22

Scheduling more patients that can reasonably be seen in the time allowed

Answer 22

Overbooking

Question 23

Leaving large unused gaps in the schedule

Answer 23

Underbooking

Question 24

A detailed travel plan, listing dates and times unavaliable

Answer 24

Itinerary

Question 25

Latin word meaning “one occupying the place of another”

Answer 25

Locum tenens

Question 26

Substitute physician

Answer 26

Locum tenenes

Question 27

after the meeting you also may be asked to prepare the___, the report of what was discussed and decided upon at the meeting.

Answer 27

minutes

Question 28

beginning of the hour scheduling .

Answer 28

wave scheduling

Question 29

patients scheduled in 15 minute increments

Answer 29

modified wave scheduling

Question 30

two or more patients are purposely scheduled for the same appointment slot.

Answer 30

double-booking system

Question 31

patients who have never been seen in the practice or have not been seen by the practice in three or more years are considered to be ….

Answer 31

new patients

Question 32

those that have been seen by the practice within the last 3 years

Answer 32

established patients

Question 33

make sure patients do not forget to call for appointments that are 6 months—or even a year—-away from their last appointments

Answer 33

recall notices

Question 34

some procedures and tests require patients to ___ or refrain from eating or drinking anything beginning the night before.

Answer 34

fasting patients

Question 35

similiar to fasting patients,______ can use extra consideration when you schedule their appointments.

Answer 35

patients with diabetes