Chapter 16 Flashcards
although most patients understand they may have to wait in the reception area before they are seen by the physician, few patients are willing to wait more than…
20 minutes.
if the scheldule is changed for any reason the medical assistant must ..
update the appt book & make sure everyone is aware of the changes.
it enables locking out selected areas for designed purposes, such as last-minute or emergency visits is an example of..
computerized scheduling
it allows info to be accessed from multiple areas within the office is an example of…
computerized scheduling.
before you begin scheduling appointments, you need to prepare the appt book or electronic scheduler, what is the first step?
establishing the matrix.
establishing the matrix is what?
the first step before scheduling appts. & is a basic outline of times the physician is and is not available to see patients.
when the matrix is done what can you begin doing?
you can begin scheduling appointments.
what should you use when efficiently book a patient ?
patients full name, obtain the correct spelling.
daytime telephone number-repeat numbers for accuracy.
purpose of the visit- brief description.
what abbreviations should only be used?
approved universal medical abbreviations
because appointment book could be used as evidence in legal proceedings, entries must be …
clear and easy to read
RS means.
reschedule
patients who have never been seen in the practice pr have not been seen by the practice in three or more years are considered to be …
New Patients
the patients who have been seen by the practice within the last 3 years are to be..
established patients
Patients arrive at their own convenience with the understanding that they will be seen on a first-come, first served basis
Open-hours scheduling
Time specified scheduling is also called…
Stream Scheduling
Assumes a steady stream of patients all day long at a regular specified intervals
Time specified scheduling
Scheduling 4 patients in one hour , each 15 mins.
Wave scheduling
Sceduling 4 patients for the first half of the hour, and noone for the second half
Modified wave scheduling
Groups similiar appt together on a specific day or for a specific block of time during the day or week
Cluster scheduling
In some specialties patients might be booked weeks or months in advance
Advance scheduling
Some practies combine two or more scheduling methods
Combination scheduling
Scheduling more patients that can reasonably be seen in the time allowed
Overbooking
Leaving large unused gaps in the schedule
Underbooking
A detailed travel plan, listing dates and times unavaliable
Itinerary
