chapter 16

Question 1

Best strategy when listening to a patient you strongly disagree with?

Answer 1

Remain neutral and listen actively.

Show empathy and acknowledge their perspective.

Question 2

What are close-ended questions?

Answer 2

Questions that can be answered with ‘yes’ or ‘no’ or a short response, limiting discussion (e.g., ‘Do you have pain?’).

Question 3

Strategies for working with patients disoriented due to medication?

Answer 3

Speak slowly and clearly. Use simple instructions. Reassure and reorient frequently.

Question 4

Strategies for communicating with hearing-impaired patients?

Answer 4

Face the patient when speaking. Use written communication if needed. Speak clearly without shouting.

Question 5

Strategies for assisting visually impaired patients?

Answer 5

Describe surroundings. Offer assistance when moving. Use verbal cues instead of gestures.

Question 6

How to handle an angry patient?

Answer 6

Remain calm and avoid arguing. Listen and acknowledge concerns. Set clear boundaries and offer solutions.

Question 7

Technique used by the dental hygienist?

Answer 7

Reflecting.

Question 8

When is communication successful?

Answer 8

The message is understood as intended by both parties.

Question 9

Good communication skills are needed to provide effective patient?

Answer 9

Education.

Question 10

What are closed-ended questions?

Answer 10

Questions that require a short or one-word answer.

Question 11

What are leading questions?

Answer 11

Questions that suggest a desired answer.

Question 12

What are nonverbal communications?

Answer 12

Communication through body language, facial expressions, etc.

Question 13

What are open-ended questions?

Answer 13

Questions that encourage a full response.

Question 14

What is paraphrasing?

Answer 14

Restating what the patient said in your own words.

Question 15

What is probing?

Answer 15

Asking follow-up questions for more details.

Question 16

What is reflecting?

Answer 16

Repeating what the patient said to confirm understanding.

Question 17

What is a missed communication step by the physical therapist assistant?

Answer 17

Feedback or confirming understanding.

Question 18

Type of question Carolyn asked the accident victim?

Answer 18

Open-ended.

Question 19

What to do if a patient is uncomfortable with being touched on the arm?

Answer 19

Respect their boundaries and find another way to show care.

Question 20

What is empathy in the context of healthcare?

Answer 20

Understanding and sharing another person’s feelings.

Question 21

What are communication barriers?

Answer 21

Language differences, distractions, emotional distress, hearing/visual impairments.

Question 22

Type of question appropriate if a patient is struggling to understand?

Answer 22

Probing question.

Question 23

What are learning objectives?

Answer 23

Goals that outline what a person should learn or achieve after instruction.

Question 24

What is the second step after determining the goal of a nutrition discussion?

Answer 24

Assess the patient’s current knowledge and needs.

Question 25

What is the first step in planning instruction for postoperative home care?

Answer 25

Assess the husband's prior knowledge and learning needs.

Question 26

What are underlying attitudes in discussing patient satisfaction and communication?

Answer 26

Respect, empathy, patience.

Question 27

What are the steps in communication?

Answer 27

Sender, message, receiver, feedback.

Question 28

How to improve communication?

Answer 28

Active listening, clear speech, cultural awareness.

Question 29

Five techniques for an effective talk about a new cancer treatment?

Answer 29

Use clear and simple language. Provide visuals or slides. Engage the audience with questions. Use real-life examples or case studies. Summarize key points and allow time for questions.