Chapter 16 Flashcards

1
Q

An organizational level
approach to human resources
management with a concern
for the effects of HRM practices
on firm performance.

A

Strategic human resource management (SHRM)

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2
Q

The collective sum of the
attributes, life experience,
knowledge, inventiveness,
energy, and enthusiasm that its
people choose to invest in their
work.

A

human capital

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3
Q

The process of putting together
various elements to form a job,
bearing in mind organizational
and individual worker
requirements.

A

Job design

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4
Q

16.2 KT

A

Human resources management is becoming increasingly important in
organizations because today’s knowledge economy requires employees to
contribute ideas and be engaged in executing the company’s strategy. HR is
thus becoming a strategic partner by identifying the skills that employees
need and then providing employees with the training and structures needed
to develop and deploy those competencies. All the elements of
HR—selection, placement, job design, and compensation—need to be aligned
with the company’s strategy so that the right employees are hired for the
right jobs and rewarded properly for their contributions to furthering the
company’s goals.

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5
Q

Competition between
organizations to attract and
retain the most able
employees.

A

war for talent

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6
Q

Anticipating the need for
human capital and setting a
plan to meet it.

A

talent
management

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7
Q

A process whereby an
organization ensures that
employees are recruited and
developed to fill each key role
within the company.

A

succession planning

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8
Q

KT 16.3

A

The coming shortage of workers makes it imperative for managers to find,
hire, retain, and develop their employees. Managers first need to define the
skills that the company will need for the future. Then, they can “make or
buy”—that is, train or hire—employees with the needed skills. Retaining
these employees requires engaging them on the job. Good talent
management practices translate to improved financial performance for the
company as a whole.

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9
Q

A doctrine of American law
that defines an employment
relationship in which either
party can break the
relationship with no liability,
provided there was no express
contract for a definite term
governing the employment
relationship and that the
employer does not belong to a
collective bargaining unit (i.e.,
a union).

A

the at-will
employment doctrine

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10
Q

A job interview where
candidates are asked in-depth
questions about specific job
situations in the past or future.

A

situational interviews

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11
Q

16.4

A

Effective selection and placement means finding and hiring the right
employees for your organization and then putting them into the jobs for
which they are best suited. Providing an accurate and complete job
description is a key step in the selection process. An important
determination is whether the candidate’s personality is a good fit for the
company’s culture. Interviewing is a common selection method. Situational
interviews ask candidates to describe how they handled specific situations in
the past (experience-based situational interviews) and how they would
handle hypothetical questions in the future (future-oriented situational
interviews.) Other selection tools include cognitive tests, personality
inventories, and behavioral traits assessments. Specific personalities may be
best suited for positions that require sales, teamwork, or entrepreneurship,
respectively. In our increasingly global economy, managers need to decide
between using expatriates or hiring locals when staffing international
locations.

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12
Q

A form of variable pay where
the employee earns additional
compensation based on
achieved objectives.

A

bonus

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13
Q

An evaluation of the positions
in an organization to
understand job design
requirements and identify
positions critical to strategy
and firm performance.

A

job evaluation

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14
Q

When pay is tied directly to an
individual’s performance in
meeting specific business goals
or objectives.

A

pay for performance

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15
Q

When an organization shares
the financial gains with
employees, such that
employees receive a portion of
the profit achieved from their
efforts. (Sometimes called
profit sharing.

A

gainsharing

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16
Q

KT 16.5

A

Compensation plans reward employees for contributing to company goals.
Pay levels should reflect the value of each type of job to the company’s
overall success. For some companies, technical jobs are the most vital,
whereas for others frontline customer service positions determine the
success of the company against its competitors. Pay-for-performance plans
tie an individual’s pay directly to his or her ability to meet performance
targets. These plans can reward individual performance or team
performance or a combination of the two.

17
Q

The electronic human resource management

A

e-HRM

18
Q

KT 16.6

A

A high-performance work system unites the social and technical systems
(people and technology) and aligns them with company strategy. It ensures
that all the interrelated parts of HR are aligned with one another and with
company goals. Technology and structure supports employees in their
ability to apply their knowledge and skills to executing company strategy.
HR decisions, such as the type of compensation method chosen, improve
performance for organizations and enterprises of all types.

19
Q

A framework designed to
translate an organization’s
vision and mission statements
and overall business strategy
into specific, quantifiable goals
and objectives and to monitor
the organization’s performance
in terms of achieving these
goals.

A

Balanced Scorecard

20
Q

An application of the Balanced
Scorecard concept to an
organization’s human capital
to identify and measure the
behaviors, skills, mind-sets,
and results required for the
workforce to contribute to the
company’s success.

A

Workforce Scorecard

21
Q

The collective sum of the
attributes, life experience,
knowledge, inventiveness,
energy, and enthusiasm that its
people choose to invest in their
work.

A

human capital

22
Q

KT 16.7

A

The Balanced Scorecard, when applied to HR, helps managers align all HR
activities with the company’s strategic goals. Assigning metrics to the
activities lets managers track progress on goals and ensure that they are
working toward strategic objectives. It adds rigor and lets managers quickly
identify gaps. Companies that measure intangibles such as employee
performance, innovation, and change perform better financially than
companies that don’t use such metrics. Rather than investing equally in
training for all jobs, a company should invest disproportionately more in
developing the people in the key “strategic” (“A”) jobs of the company on
which the company’s success is most dependent.

23
Q
A