Chapter 15: Stress And Counseling

Question 1

Stress

Answer 1

The general term applied to the pressures people feel in life.

Question 2

Resilience

Answer 2

Capacity to handle short term tensions and bounce back from difficulty

Question 3

Burnout

Answer 3

Situation in which employees are emotionally exhausted, develops and this is an about the work, and feel unable to accomplish the professional goals

Question 4

Workaholics

Answer 4

Workaholics placed higher priority” that our family for recreation, think and talk honestly about work, I have to go to delegating to others, worry about the careers and often try to accomplish more tasks simultaneously

Question 5

Trauma

Answer 5

Trauma occurs following a major threat to one security

Question 6

Workplace trauma

Answer 6

Workplace drama is the disintegration of employees self concepts and believes in their capabilities

Question 7

Layoffs survivors sickness

Answer 7

Lay off survivor sickness includes feelings of uncertainty, anger, guilt and distrust

Question 8

PTSD

Answer 8

Any person who insist violence, recovered injury from it, our lives under the fear of repeated future violence may suffer from PTSD

Question 9

Stressors

Answer 9

Conditions that tend to cause stress are called stressors

Question 10

Frustration

Answer 10

Frustration is the result of motivation being blocked to prevent one from bridging a desired goal

Question 11

Defense mechanisms

Answer 11

Defense mechanisms are reactions to frustration, which occur when one is trying to defend oneself from the psychological effects of the blocked goal

Question 12

Hassles

Answer 12

These are little things that produce restoration. He’s going to conditions of daily living that are perceived to diminish one’s well-being or other minor frustrations or annoyances outside of the workplace

Question 13

Abusive supervisors

Answer 13

The supervisors engage in tyrannical actions that the mean those around them. Often engage in repeated verbal and even nonverbal miss treatment of employees

Question 14

Stress performance model

Answer 14

A stress performance model shows the relationship between stress and job performance

Question 15

Stress threshold

Answer 15

Hey stress threshold is the level of stress or is that a person can tolerate before negative feelings of stress occur and adversely affect performance

Question 16

Perceived control

Answer 16

Seat control is the amount by which an employee feels they have control over their work and working conditions

Question 17

Type A people

Answer 17

Taipei people are aggressive and competitive, set high standards, are impatient with themselves and others, and thrive under constant time pressures

Question 18

Type B people

Answer 18

Typee people appear more relaxed and easy-going. Except situations and work with in them rather than fight them competitively they are specially relaxed regarding time pressures.

Question 19

Social support

Answer 19

Network of helpful activities, interactions, and relationships that provides an employee with the satisfaction of important needs

Question 20

Relaxation response

Answer 20

Relaxation response involves quiet concentrated inner thoughts in order to rest a body physically and emotionally

Question 21

Sabbatical leaves

Answer 21

Is provide unpaid time off, others give partially paid leaves, and a few companies provide full pay while employees are away on a break

Question 22

Personnel wellness

Answer 22

Corporate wellness centers main clued disease screening, health education, and fitness centers

Question 23

Counseling

Answer 23

Counseling is discussion with an employee of a problem that usually has emotional content in order to help the employee cope with it better

Question 24

Counseling function

Answer 24

The function of counseling is to provide advice, reassurance, communication, a release of emotional tension, clarify thinking, and re-orientation for stressed or confused individuals

Question 25

Emotional Catharsis

Answer 25

Emotional Catharsis important function of yearly all counseling which is the release of emotional tension

Question 26

Clarified thinking

Answer 26

Sometimes employees don't immediately realize their emotional comments on these and clarify thinking can help them to think more rationally outside of emotional blocks

Question 27

Re-orientation

Answer 27

Orientation involves a change of the employees basic goals and values.

Question 28

D directive counseling

Answer 28

The process of listening to an employee's problem, deciding with the employee what should be done, I've been telling and motivating the employee to do it

Question 29

Nondirective counseling

Answer 29

It is the process of skill of listening to an encouraging employee to explain trouble some problems, understand them, and determine appropriate solutions

Question 30

Iceberg model of counseling

Answer 30

In an iceberg model of counseling counselors recognize that sometimes more feelings are hidden under the surface during communication then I revealed

Question 31

Participative counseling

Answer 31

This is a mutual relationship that establishes a cooperative exchange of ideas to help solve an employee's problems