Chapter 15 - Professional Communication Skills Flashcards
1
Q
Inflection
A
A change in the pitch or loudness of your voice, often used for emphasis
2
Q
Pronunciation
A
How the sounds and stresses of a word are voiced
3
Q
Enunciation
A
The clear and separate vocalizations of each sound in a word
4
Q
Active listening
A
Listening with full attention
5
Q
Modem
A
A device that translates data from a computer into digital signals that can travel over telephone lines
6
Q
Previewing
A
Reading only the parts of a document that outline or summarize its contents
7
Q
Skimming
A
Reading quickly for main ideas and key points
8
Q
Communication
A
The exchange of information between senders and receivers
