Chapter 15: Managing Employee Separations

Question 1

List turnover costs

Answer 1

• Separation costs: interview, administration, severance pay
• Vacancy costs: Temporary workers, overtime, loss of sales
• Replacement costs: Recruiting/selecting replacements
• Training costs

Question 2

List the 2 types of turnovers

Answer 2

• Voluntary turnover: quitting, resignations, retirements

- involuntary turnover

Question 3

Predictors of voluntary turnover

Answer 3

• Low organizational commitment
• Low role clarity
• Low tenure
• High role conflict
• Low overall job satisfaction

Question 4

Reasons for voluntary turnover

Answer 4

• Insufficient pay or unfair pay practices
• Lack of honesty, integrity, ethics
• Lack of trust in senior leaders
• Lack of work-life balance
• Unhealthy of undesired culture

Question 5

Reasons for involuntary turnover

Answer 5

• Low job performance
• economic or financial concerns
• Engaging in new direction
• Close down
• outsource aspects of the business

Question 6

Define disciple

Answer 6

A procedure intended to correct an employee’s behaviour because a rule or procedure has been violated, include: verbal or written warnings, suspension (paid or unpaid) and finally dismissal

Question 7

Define Dismissal

Answer 7

Involuntary termination of an employee’s employment

Question 8

Define Insubordination

Answer 8

Will-full disregard or disobedience of the boss’s authority or legitimate orders.

Question 9

Define downsizing

Answer 9

The process of reducing, usually dramatically, the number of people employed by the firm.

Question 10

Group termination laws

Answer 10

Laws that require an employer to notify employees in the event that an employer decides to terminate a group of employees.

Question 11

Define wrongful dismissal

Answer 11

Employee dismissal that does not comply with the law or does not comply with a written or implied contractual arrangement.

• Employee may continue to work
• Employee may cease working and receive payment in lieu.

Question 12

Define constructive dismissal

Answer 12

The employer makes unilateral changes in the employment contract that are unacceptable to the employee, even though the employee has not been formally terminated .

Question 13

Outplacement counselling

Answer 13

A systematic process by which a terminated person is trained and counselled in the techniques of self-appraisal and securing a new position.

Question 14

List the steps in the termination interview

Answer 14

step 1: Plan the interview
step 2: Get to the point
step 3: Describe the situation
step 4: Listen
step 5: Review all elements of the severance package
step 6: Identify the next step