Chapter 14: The Dynamics of Labour Relations

Question 1

Union shop -

Answer 1

provision of the collective agreement that requires employees to join the union as a condition of their employment

Question 2

Labour relations process

Answer 2

1. Workers desire collective representation
2. Union begins to organize a campaign, can lead to certification or recognition
3. Collective negotiations lead to a contract
4. Contract is administrated

Question 3

Authorization card

Answer 3

a statement signed by an employee authorizing a union to act as their representative for the purpose of collective bargaining

Question 4

Bargaining unit -

Answer 4

group of two or more employees who share common employee interests and conditions and may reasonably be grouped together for the purpose of collective bargaining

Question 5

Unfair labour practices (ULPs)

Answer 5

specific employer and union illegal practices that deny employees their rights and benefits under federal and provincial labour law

Question 6

Management rights

Answer 6

decisions regarding organizational operations over which management claims exclusive rights

Question 7

Craft unions

Answer 7

unions that represent skilled craft workers

Question 8

Industrial unions

Answer 8

• unions that represent all workers - skilled, semiskilled, unskilled – employed along industry lines

Question 9

Employee associations

Answer 9

labour organizations that represent various groups of professional and white-collar employees in labour-management relations

Question 10

Union (shop) steward -

Answer 10

employee who as a nonpaid union official represents the interests of members in their relations with management

Question 11

Business agent

Answer 11

normally a paid labour official responsible for negotiating and administering the collective agreement and working to resolve union members problems

Question 12

Compulsory binding arbitration -

Answer 12

binding method of resolving collective bargaining deadlocks by a neutral third party

Question 13

Final offer arbitration

Answer 13

method of resolving collective bargaining deadlocks whereby the arbitrator has no power to compromise but must select one or another of the final offers submitted by the two parties

Question 14

Collective bargaining

Answer 14

• process of negotiating a collective agreement, including the use of economic pressures by both parties

Question 15

Bargaining zone

Answer 15

area within which the union and the employer are willing to concede when bargaining

Question 16

Interest-based bargaining (IBB)

Answer 16

problem-solving bargaining based on win-win philosophy and the development of a positive long-term relationship

Question 17

Bargaining power

Answer 17

the power of labour and management to achieve their goals through economic, social, or political influence

Question 18

Interest arbitrator -

Answer 18

third-party neutral who resolves a labour dispute by issuing a final decision in the disagreement

Question 19

Grievance procedure

Answer 19

formal procedure that provides for the union to represent members and nonmembers in processing a grievance

Question 20

Rights arbitration

Answer 20

arbitration over interpretation of the meaning of contract terms of employee work grievances

Question 21

Arbitration award -

Answer 21

final and binding award issued by an arbitrator in a labour management dispute