Chapter 14 and 16 Flashcards
1
Q
What should you do when a caller refuses to identify themselves:
A
ask what the call is in reference to
2
Q
How do you avoid miscommunication when scheduling over the phone:
A
by repeating the appointment information
3
Q
True/False-A schedule is a legal document:
A
True
4
Q
What is open-hours scheduling:
A
first come, first serve
5
Q
Scheduling type that groups similar appointments together:
A
cluster
6
Q
What is double booking:
A
scheduling two patients at the same time with the same provider
7
Q
Abbreviation for new patient:
A
NP
8
Q
Two things you must avoid when scheduling appointments:
A
overbooking and underbooking
9
Q
When scheduling multiple appointments for a patient what is the best practice:
A
same day at same time of day
