Chapter 13 quiz

Question 1

Some software errors point to a physical connectivity problem.
True
False

Answer 1

True

Question 2

Logical connectivity problems often prove more difficult to isolate and resolve than physical connectivity problems.
True
False

Answer 2

True

Question 3

Tone generators and tone locators are used to determine characteristics about a cable.
True
False

Answer 3

False

Question 4

Continuity testers can only be used to test copper cable.
True
False

Answer 4

False

Question 5

Most wireless testing tools contain more powerful antennas than a workstation NIC.
True
False

Answer 5

True

Question 6

An administrator should take the time to troubleshoot all network problems correctly by asking specific questions designed to identify the problem ____.
intensity
background
scope
focus

Answer 6

scope

Question 7

____ are often considered first-level support.
Help desk coordinators
Help desk analysts
Administrators
Network specialists

Answer 7

Help desk analysts

Question 8

____ are often considered third-level support.
Help desk coordinators
Help desk analysts
Administrators
Technical specialists

Answer 8

Help desk coordinators

Question 9

____ is one of the most important aspects to consider when looking at how a problem solution might affect users and network functionality.
Cost
Scope
Scalability
Security

Answer 9

Scope

Question 10

A ____ is a document (preferably online) that lists every service and software package supported within an organization, plus the names of first- and second-level support contacts for those services or software packages.
call tracking list
help desk program list
supported services list
change management list

Answer 10

supported services list

Question 11

A ____ system is a process or program that provides support personnel with a centralized means of documenting changes to the network.
release management
asset management
change document
change management

Answer 11

change management

Question 12

A____ is a small electronic device that issues a signal on a wire pair.
tone locator
probe kit
tone generator
probe

Answer 12

tone generator

Question 13

____ is a fundamental property of wire that depends on a wire’s molecular structure and size.
Voltage
Current
Resistance
Impedance

Answer 13

Resistance

Question 14

Resistance is measured in ____.
ohms
hertz
centimeters
volts

Answer 14

ohms

Question 15

____ is the telltale factor for ascertaining where faults in a cable lie.
Resistance
Impedance
Voltage
Current

Answer 15

Impedance

Question 16

When used on a copper-based cable, a continuity tester applies a small amount of ____ to each conductor at one end of the cable.
resistance
impedance
voltage
current

Answer 16

voltage

Question 17

A ____ can be used to intercept a telephone conversation.
sniffer
protocol analyzer
network monitor
butt set

Answer 17

butt set

Question 18

A ____ is a software-based tool that continually monitors network traffic from a server or workstation attached to the network.
network monitor
sniffer
protocol analyzer
multimeter

Answer 18

network monitor

Question 19

To take advantage of network monitoring and analyzing tools, the network adapter installed in the machine running the software must support ____ mode.
open
static
promiscuous
continuous

Answer 19

promiscuous

Question 20

____ packets exceed the medium’s maximum packet size.
Jabber
Ghost
Giant
Runt

Answer 20

Giant

Question 21

____ are frames that are not actually data frames, but aberrations caused by a device misinterpreting stray voltage on the wire.
Jabbers
Ghosts
Giants
Runts

Answer 21

Ghosts

Question 22

A ____ usually results from a bad NIC.
jabber
ghost
giant
runt

Answer 22

jabber

Question 23

A ____ can generate traffic in an attempt to reproduce a network problem and monitor multiple network segments simultaneously.
multimeter
cable performance tester
network monitor
protocol analyzer

Answer 23

protocol analyzer

Question 24

The danger in using a ____ is that it could collect more information than you or the machine can reasonably process.
cable continuity tester
multimeter
protocol analyzer
wireless network tester

Answer 24

protocol analyzer

Question 25

Before using a network monitor or protocol analyzer on a network, it is important to know what ____ on your network normally looks like. jabber runts current traffic

Answer 25

traffic

Question 26

A ____ is a tool that can assess the quality of the wireless signal. function analyzer signal analyzer quality analyzer spectrum analyzer

Answer 26

spectrum analyzer

Question 27

A sophisticated _____ will include a TDR (time domain reflectometer) that issues a signal on a cable and then measures the way the signal bounces back (or reflects) to the TDR.

Answer 27

cable performance tester

Question 28

Rather than issue an electrical signal over the cable as twisted pair cable testers do, a(n) ________ transmits light-based signals of different wavelengths over the fiber.

Answer 28

OTDR