Chapter 13 and 14 review

Question 1

What commitment leads employees to stay with an organization because they feel they should?

Answer 1

Normative

Question 2

A positive emotional attachment to the organization and strong identification with its values and goals.

Answer 2

Affective Commitment

Question 3

Staying with an organization because of perceived high economic (leaving would mean losing valuable stock options) and/or social costs (coworker friendships) involved with leaving.

Answer 3

Continuance

Question 4

the extent to which an employee identifies with the organization and its goals and wants to stay.

Answer 4

Organizational Commitment

Question 5

The employee chooses to leave for personal or professional reasons.

Answer 5

Voluntary Turnover

Question 6

The employer discharges the employee due to poor performance, misconduct, or reorganization.

Answer 6

Involuntary

Question 7

The departure of a poor performer could benefit the organization.

Answer 7

Functional

Question 8

The departure of a successful employee whom the company would have liked to retain.

Answer 8

Dysfunctional

Question 9

Preventable turnover (e.g., turnover due to a lack of promotion opportunities).

Answer 9

Avoidable

Question 10

Unpreventable turnover (e.g., turnover due to the relocation of the employee’s spouse).

Answer 10

Unavoidable

Question 11

Turnover Benefits

Answer 11

Creating promotion or transfer opportunities for other employees
Savings from not replacing the departing employee
Better performance or customer service
Acquiring new skills and competencies
Acquiring a better team player and corporate citizen

Question 12

Turnover Costs

Answer 12

Managing the employee’s transition (supervisor’s and HR representative’s time)
Recruiting, hiring, and training a replacement worker
Loss of clients
Teamwork disruptions
Lower production or work quality until a replacement is hired and up to speed
Lower employee morale

Question 13

It extends a variety of rights to workers wishing to form, join, or support unions or labor organizations; to workers already represented by unions; and to groups of at least two nonunionized employees who seek to modify their working conditions or wages.

Answer 13

National Labor Relations Act of 1935,22 also called the Wagner Act

Question 14

governs employment relations for airlines and railroads and is enforced by the National Mediation Board.

Answer 14

Railway Labor Act

Question 15

governs employment relations for airlines and railroads and is enforced by the National Mediation Board.

Answer 15

National Labor Relations Act of 1947, also called the Taft-Hartley Act

Question 16

Exclusively employs people who are already union members.

Answer 16

Closed Shop

Question 17

Requires nonunion workers to pay a fee to the union for its services in negotiating their contracts.

Answer 17

Agency Shop

Question 18

Requires nonunion workers to pay a fee to the union for its services in negotiating their contracts.

Answer 18

Open Shop

Question 19

Also known as the Landrum-Griffin Act, outlined a bill of rights for union members and established procedures for union elections, discipline, and financial reporting.

Answer 19

Labor Management Reporting and Disclosure of 1959

Question 20

Ingratiation influence tactic

Answer 20

Using flattery or praise to put the other person in a good mood and make them more likely to help.

Question 21

Legitimating Tactics

Answer 21

Enhancing one’s formal authority to make a request by referring to precedents, rules, contracts, or other official documents.

Question 22

Coalition tactics

Answer 22

Engaging the help of others to persuade someone to do something.

Question 23

covers disputes over the interpretation of an existing contract and is often used in settling grievances.

Answer 23

Rights Arbitration

Question 24

resolves disputes over the terms of a collective bargaining agreement currently being negotiated

Answer 24

Interest Arbitration

Question 25

is when an impartial third party acts as both judge and jury in imposing a binding decision on both negotiating parties.

Answer 25

Arbitration