Chapter 13 Flashcards
What is an Operations Blueprint?
A detailed plan showing how a store runs, including tasks, roles, and setup.
McDonald’s follows a set plan to prepare food the same way in every location.
What are Prototype Stores?
A test version of a store used to refine layout and design before opening more locations.
Target tests a new store design in one city before using it everywhere.
What is Rationalized Retailing?
A system where stores follow the same rules and processes for efficiency.
Walmart stocks shelves the same way in all stores to stay organized.
What is the Top-Down Space Management Approach?
Company leaders decide how much space each product category gets in stores.
A grocery chain’s headquarters decides that produce should take up 30% of the store.
What is the Bottom-Up Space Management Approach?
Store managers suggest space changes based on local customer needs.
A small-town store expands its fishing gear section because locals buy it often.
What is Job Standardization?
Making similar jobs have the same tasks and rules.
All cashiers at a store follow the same steps when ringing up customers.
What is Cross-Training?
Teaching employees multiple jobs so they can help in different areas.
A cashier also learns to stock shelves when needed.
What is Store Maintenance?
Keeping a store clean, safe, and in good condition.
Fixing broken lights and cleaning floors regularly.
What is a Debit-Card System?
A payment method where money is taken directly from a bank account.
Customers use their debit cards to pay instead of cash.
What is Computerized Checkout?
A cash register system that scans items and calculates totals electronically.
A supermarket scanner reads barcodes to add up purchases.
What is an Electronic Point-of-Sale (POS) System?
A digital system that tracks sales, inventory, and payments in real time.
A store’s POS system updates inventory each time an item is sold.
What is Self-Scanning?
Customers scan their own items at checkout.
A shopper uses a self-checkout station at the grocery store.
What is Outsourcing?
Hiring outside companies to handle certain business tasks.
A store hires a cleaning company instead of using its own employees.
