Chapter 13 Flashcards

1
Q

What is the definition of motivation?

A

External inducements, often of an emotional nature, that are designed to increase an individual’s drive to undertake some course of action.

Gass & Seiter, p. 310

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2
Q

What are the two types of motivation?

A
  • Intrinsic motivation
  • Extrinsic motivation
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3
Q

What is approach conflict?

A

When one must choose between two or more equally attractive choices.

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4
Q

What is approach-avoidance conflict?

A

When a choice has both desirable and undesirable characteristics or consequences.

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5
Q

What is avoidance-avoidance conflict?

A

When the choices available all have some apparent negative consequence.

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6
Q

How do motivational appeals often rely on processing?

A

Motivational appeals often rely on peripheral processing.

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7
Q

What is emotional marketing?

A

Ads designed to elicit fear, love, guilt, patriotism, and more.

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8
Q

What are the components of Maslow’s hierarchy of needs?

A
  • Physiological needs
  • Safety needs
  • Social/Belongingness needs
  • Self-Esteem needs
  • Self-Actualization needs
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9
Q

What is the difference between needs and wants?

A
  • Need: a state of tension that triggers a drive to remove this tension.
  • Want: a specific manifestation of the need.
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10
Q

What is an example of a need and its corresponding want?

A

Thirst is a NEED, Juice is a WANT.

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11
Q

What are some types of motivational appeals?

A
  • Fear
  • Guilt
  • Pity
  • Sympathy
  • Loyalty
  • Generosity
  • Devotion
  • Kindness
  • Maliciousness
  • Compassion
  • Dedication
  • Patriotism
  • Pride
  • Honour
  • Sex
  • Love
  • Hope
  • Duty
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12
Q

What is the Extended Parallel Processing Model (EPPM)?

A

A model that describes how fear appeals can trigger either danger control or fear control.

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13
Q

What is danger control in EPPM?

A

The receiver concentrates on ways of reducing the danger.

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14
Q

What is fear control in EPPM?

A

The receiver focuses on fear itself, becoming anxious or panicky.

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15
Q

What is perceived efficacy in the context of motivational appeals?

A

The recommended action is perceived as both effective and feasible to avoid the danger.

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16
Q

What effect do guilt appeals have on compliance?

A

Guilt appeals can facilitate compliance.

17
Q

What are some cautions regarding the use of humor in appeals?

A
  • Don’t overdo it.
  • If you have low credibility, humor may make you appear frivolous.
18
Q

What is the role of warmth appeals in marketing?

A

They create favorable images and lifestyles that enhance customer relationships.

19
Q

What are types of ingratiatory behavior?

A
  • Other enhancement
  • Opinion conformity
  • Performing favors
20
Q

How does ingratiation work?

A
  • Increases liking and attraction.
  • Enhances perceptions of similarity.
  • Encourages the target to live up to positive labels.
21
Q

True or False: Logic and emotion are mutually exclusive in motivational appeals.

A

False.

22
Q

Fill in the blank: Needs become _______ when they are aimed toward a specific item that can satisfy the need.

A

wants