Chapter 12 Vocab

Question 1

Collaboration

Answer 1

communication with mutual respect and trust working toward a common goal

Question 2

Communication blocker

Answer 2

factors that stop conversation and builds mistrust

Question 3

Communication facilitator

Answer 3

factors that enhance effective communication

Question 4

Conflict

Answer 4

can occur in any practice setting between peers, nurses and management, staff and patient and or family, and nurses and physicians

Question 5

Delegation

Answer 5

assigning of task

Question 6

Empathy

Answer 6

The ability to accurately perceive the patients needs feelings and situation

Question 7

Nurse Patient relationship

Answer 7

a trusting relationship between the patient and the nurse

Question 8

Orientation phase

Answer 8

initiation phase for development of a trusting relationship with the patient

Question 9

Patient story

Answer 9

understanding the circumstances that led the patient to seek health care

Question 10

Preorientation phase

Answer 10

before beginning a conversation with the patient the RN reviews available information

Question 11

Termination phase

Answer 11

The point where the nurse patient relationship is completed

Question 12

Therapeutic communication

Answer 12

when a nurse is engaging in a helping relationship with a patient and family

Question 13

Working phase

Answer 13

the nursing assessment, interview, and physical examination of a patient

Question 14

Written communication

Answer 14

a legal record used to measure outcomes and determine costs