Chapter 12- Managing Human Resources

Question 1

What is the strategic role of HRM?

Answer 1

Must drive organizational performance, it’s the competitive edge, matching process, integrate strategy, HR builds structure

Question 2

What are the top 3 factors for maintaining competitive success?

Answer 2

Human capital, customer relationships, product and service innovation.

Question 3

What is human capital?

Answer 3

Economic value of the combined knowledge, experience, skills, and capabilities of employees.

Question 4

What is the impact of federal legislation on HRM?

Answer 4

Stay on top of legal/regulatory environment, ensure equal opportunity and no discrimination.

Question 5

What is discrimination?

Answer 5

The hiring or promotion of applicants based on criteria that are not job relevant.

Question 6

What is affirmative action?

Answer 6

Requires employers to take positive steps to guarantee equal employment opportunities for people of protected groups.

Question 7

What is the changing nature of careers?

Answer 7

New social contract, subsidized benefits decreasing, employees self-motivated, creativity in training and development, new performance appraisal processes.

Question 8

What are the innovations in HRM?

Answer 8

Becoming an employer of choice, Using temporary and part-time employees, acquiring start-ups to get the talent.

Question 9

What are contingent workers?

Answer 9

Not permanent, maintain flexibility, keep costs low.

Question 10

What is the matching model?

Answer 10

Organization and the individual attempt to match the needs, interests, and values that they offer each other.

Question 11

What is job analysis (assessing organizational needs)?

Answer 11

Systematic process of gathering info about the responsibilities of a job.

Question 12

What is a job description (assessing organizational needs)?

Answer 12

Summary of the duties of a job.

Question 13

What is job specification (assessing organizational needs)?

Answer 13

Characteristics required to perform the job.

Question 14

What are realistic job previews (recruiting)?

Answer 14

Provide pertinent information; positive and negative.

Question 15

What are the legal considerations (recruiting)?

Answer 15

Recruiting practices must be legal.

Question 16

What are internships (recruiting)?

Answer 16

Student exchanges low cost labor for valuable work experience.

Question 17

What is employers assess applicants for fit HR professions using a combination of devices?

Answer 17

Application form, employment tests, interview, assessment center, online checks.

Question 18

What is training and development (developing talent)?

Answer 18

On-the-job training, social learning, corporate universities, promotion from within, mentoring and training.

Question 19

What is performance appraisal?

Answer 19

Evaluating performance, recording assessment, and providing feedback.

Question 20

What is assessing performance accurately?

Answer 20

System should evaluate relevant performance, performance review ranking pits employees against each other.

Question 21

What is 360-degree feedback?

Answer 21

Uses multiple raters, including self-rating to appraise employees and development.

Question 22

What are performance evaluation errors?

Answer 22

Stereotyping (placing employee into class/category), behaviorally anchored rating scale (relates employees performance to specific job-related incidents).

Question 23

What are compensation methods?

Answer 23

Wage and salary systems, compensation equity, pay for performance.

Question 24

What is rightsizing the organization?

Answer 24

Downsizing, makes company stronger and more competitive.

Question 25

What is termination?

Answer 25

Employees leave voluntarily, retire, are rightsized, fired, poor performance reduces moral, exit interviews used to learn about dissatisfaction.