Chapter 12: Education and Training Flashcards
What is Training?
Training is an organized, systematic series of activities
designed to enhance an individual’s work-related
knowledge, skills, understanding, and motivation.
What is Education?
Education is a
broader concept that is more philosophical and theoretical
in nature than training.
What is the rationale for Training?
– Quality of the existing labor pool
– Global competition
– Rapid and continual change
– Technology transfer problems
– Changing demographics
How can In-House training be provided?
– Through corporate-owned education and training facilities
– In conjunction with colleges, universities, and
professional organizations
– Via satellite downlinks
What is the four-step teaching method?
– Preparation
– Presentation
– Application
– Evaluation
What instructional approaches are widely used?
Lecture/discussion; demonstration;
teleconference; simulation; and video-taped programmed,
and interactive video instruction.
How does functional illiteracy affect business?
– Difficulty in filling high-skill jobs
– Lower productivity
– Higher levels of waste
– Higher potential for damage to sophisticated equipment
– More dissatisfied employees
Why can training fail?
A lack of participation by management or insufficient scope
(focusing on the specifics before teaching the big picture)
Quality training should be divided into three broad categories of study:
– Quality Planning
– Quality Control
– Quality Improvement
Why does orientation training fail?
– Insufficient information
– Too much information
– Conflicting information
How to improve orientation training?
– Base orientation topics on a needs assessment
– Establish an organizing framework
– Establish learner control
– Make orientation a process rather than an event
– Allow people and personalities to emerge
– Reflect the organization’s mission and culture
– Have a system for improving and updating
