Chapter 12 Flashcards
Define Human resource planning
The process of hiring, developing, motivating, and evaluating employees to achieve organizational goals
define job analysis
The process that identifies and determines the job duties and requirements and the importance of each in the organization
define job description
the tasks and responsibilities of a job
define job specification
a list of skills, knowledge, and abilities a person must have to fill a job
define recruitment
the attempt to find and attract qualified applicants in the external labour market
define contingent work
persons who refer temporary employment, either part or full time
define job fair
An event, typically one day, held at a convention centre to bring together thousands of job seekers and hundreds of companies searching for employees
define corporate open house
Persons are invited to an open house on the premises of the corporation; qualified applicants are encouraged to complete an application before leaving
define selection
the process of determining which persons in the applicant pool possesses the qualifications necessary to be successful on the job
define selection interview
an in depth discussion of an applicantswork experience, skills and abilities, education, and career interests
Define training and development
activities that provide learning situations in which employee acquires additional knowledge or skills to increase job performance
define orientation
training that prepares a new employee to preform on the job as well as performance expectations, salaries, benefits and parking
define on the job training
training in which the employee learns the job by doing it with guidance from the supervisor or an experienced co-worker
define job rotation
Reassignment of workers to several different jobs over time so that they can learn the basics of each job
define apprenticeship
A form of on the job training that combines specific job instruction with classroom instruction
define articling
working in an accredited environment to apply theoretical knowledge learned through formal education and develop professional judgement
define mentoring
a form of on the job training in which a senior manager or other experienced employee provides job and career related information to a protégé
programmed instruction
A form of computer-assisted off the job training
simulation
A scaled-down version or mock up of equipment, process or work environment
performance appraisal
a comparison of actual performance with expected performance to assess an employees contributions to the organization
fringe benefits
indirect compensation, such as pensions, health insurance, and vacation
labour union
an organization that represents workers in dealing with management over issues involving wages, hours and working conditions
collective bargaining
the process of negotiating labour agreements that provide for compensation and working arrangements mutually acceptable to the union and to management
shop steward
an elected union official who represents union members to management when workers have issues
what is (COLA) and define it
A provision in a labour contract that calls for wages to increase automatically as the cost of living rises
define grievance
a formal complaint, filed by an employee or by the union, charging that management has violated the contract
define outsource
The assignment of various functions, such as human resource, accounting, or legal work, to outside organizations
define competitive advantage
a set of unique features of a company and its products that are perceived by the target market as significant and superior to those of its competition
Describe the human resource management process
encourages the development of high performance employees. The process is sequential because employees cant be selected until a pool of applicants is recruited, and the number and types of applicants recruited depends on the human resource plan , which requires knowledge that comes from the job analysis and design peocess
