Chapter 12 Flashcards
Organizational change
Structural changes: Any change in the design and management of an organization. Technological changes enhance internal processes and workflows. (INTERNAL ENVIRONMENT)
Technological changes: Operational processes and methods are redesigned to be more efficient. External innovations may pressure organizations to adopt new technologies to remain competitive. (EXTERNAL ENVIRONMENT)
Four D’s of Appreciative Inquiry
Discovery: Determining the “best of what is”
- Identify what is good about their jobs, the strengths of the organization and the positive aspects of their work group
Dreaming: Visualizing “what might be right”
- Envision possible futures for the organization over time
Design: Developing “what should be”
- Develop a common vision of what qualities the organization will have and how it will be structured
Destiny: Implementing “what will be”
- Discuss how to implement the dream and design (write action and implementation plans)
Explain the relationship among entrepreneurship, innovation, and organizational change.
Entrepreneurship:
- Entrepreneurship is the process of identifying opportunities and creating new ventures or initiatives to capitalize on them. Entrepreneurs bring fresh ideas and solutions that often challenge the status quo.
- Within organizations, entrepreneurship can manifest as “intrapreneurship,” where employees act entrepreneurially to innovate and drive change.
Innovation:
- Innovation refers to the process of creating and implementing new ideas, products, services, or processes that add value to the organization.
- Entrepreneurs are typically the catalysts for innovation, as they seek novel solutions to address problems or seize opportunities.
Describe the challenges managers face in managing organizational change in a unionized workplace.
Resistance to Change:
- Unionized employees may resist change if it threatens job security, alters working conditions, or conflicts with existing agreements.
- For example, technological changes might lead to concerns about job losses, creating opposition from the union.
Negotiation and Compliance:
- Any significant change affecting unionized workers must align with the terms of the collective agreement. If not, managers must negotiate with union representatives to implement the changes.
- This can slow down the change process and may require concessions.
