Chapter 11 - Understanding Operational Procedures Flashcards

1
Q

Considering safety hazards, what is the most important aspect of computers that you should never forget?

11-505

A

they don’t just use electricity, they STORE electricity

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2
Q

when you begin to work on a power supply, you should discharge all capacitors within it. how do you do that?

11-506

A

connect a resistor across the leads of the capacitor with a rating of 3 watts or more and a resistance of 100 ohms per volt

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3
Q

next to a power supply, what’s the most dangerous component to work on? how do you handle this?

11-506

A

the CRT monitor

you don’t. you take it to a repair shop and let someone else deal with it

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4
Q

what’s the easiest thing you can do to help contain the effects of electrostatic discharge?

11-509

A

wear the antistatic wrist strap

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5
Q

where should you try to keep the humidity at?

11-512

A

around 50%

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6
Q

when you go to move equipment, what’s the first thing you need to make sure of?

11-515

A

make sure its unplugged

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7
Q

what does OSHA stand for?

11-520

A

Occupational Safety and Health Adminstration

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8
Q

tell me the two major classifications of accidents.

11-522

A

environmental

human

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9
Q

true or false: if there’s a lightning storm going on, you’ll be okay if you use a surge protector

11-522

A

false. you’re still at risk

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10
Q

where can you go to find out how to clean up a chemical spill?

11-522

A

in the Material Safety Data Sheets

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11
Q

there are 4 classes of fire extinguishers. Tell me what the classes are and tell me the most popular type of fire extinguisher used today.

11-523

A

A - wood and paper
B - flammable liquids
C - electrical fires
D - metal powder or salt

most popular type is multipurpose, its is the ABC extinguisher

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12
Q

a power sag without a complete loss is called a ____ .

11-524

A

brownout

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13
Q

what is the best device for power protection?

11-525

A

uninterruptible power supply

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14
Q

what should you use to clean the electronic connectors of computer equipment?

11-527

A

denatured isopropyl alcohol

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15
Q

what’s the best way to remove dust and dirt from the inside of the computer?

11-527

A

compressed air

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16
Q

what percentage of the atmosphere is made up of oxygen?

11-530

A

about 21 %

17
Q

what is the EPA?

11-534

A

environmental protection agency

18
Q

what happens when you burn a battery?

11-535

A

it’ll explode

19
Q

true or false: mercury can still be found in alkaline batteries being produced today

11-536

A

false. it was outlawed in 1996

20
Q

what are the 3 parts to professionalism as broken down by this book?

11-538

A

communication
behavior
dealing with prohibited content

21
Q

what does punctuality mean by what is described in the book?

11-543

A

being on time

22
Q

what does accountability mean?

11-544

A

means dealing with your responsibilities

23
Q

what does flexibility mean?

11-544

A

need to be able to adjust to customer’s schedule as much as you can

24
Q

what does confidentiality mean?

11-545

A

prevent or minimize unauthorized access to files and folders and disclosure of data and information

25
Q

when you remove prohibited materials by securing them and turning them over to the proper authorities, what are you following?

11-550

A

the right chain of custody

26
Q

how much ESD does it take to damage a computer?

11-509

A

100 volts