Chapter 11 Key terms Flashcards
What is the definition of motivation?
an internal drive to achieve a goal or follow a course of action
Who’s job is it to motivate employees?
managers
What is intrinsic motivation
motivation from within.
and is just the enjoyment/satisfaction of a task well done or desire to achieve
What is extrinsic motivation
outside motivation
- bonuses and rewards
- avoiding punishments or bad outcomes fear
What is the Hierarchy of Needs Theory
- have to satisfy lower level needs before upper level
- once one level is completed it wont provide the same satisfaction and you have to move up to the next level to be motivated
Who created Hierarchy of Needs Theory
Abraham Maslow
What are the different need levels of the Hierarchy of Needs Theory from lowest to highest
Psychological
Safety
Social
Esteem
Self-Actualization
Self-Transcendence
Need Theory and Workplace Explain
- everyone isnt driven by the same needs
- those needs change over time
- managers should personalize each reward to employees
Explain what the Two Factor Theory
- studies which factors make employees feel away about their job
What are motivation factors in the two factor theory
strong contributors to job satisfaction
- nature of work and how employees perform it
What are hygiene factors in the two factor theory
the factors that must be present to meet expectation and prevent dissatisfaction
Who created the two factory theory
frederick herzberg
What is the workplace environement of the two factory theory
managers should be asking how work conditions are and are employees being recognized
- and focus on eliminating dissatisfiers and enhancing satisfiers
Who created the Expectancy Theory
Victor Vroom
What is the expectancy theory
employees will work hard for rewards they think are attainable
What are the three conditions of the expectancy theory
- Efforts
- performance
- rewards
How does the expectancy theory work in the workplace
- pos link between effort and performance
- pos selling a certain # of products will result in bonus
- bonus would be valuable to employee
managers need to do what in the expectancy theory workplace
offer awards that employees value, set possible performance levels, strong link between performance and reward
