Chapter 11: Group influence & social media Flashcards

1
Q

Reference groups

A

an actual or imaginary individual or group that has a significant effect upon an individual’s evaluations, aspirations, or behaviour

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2
Q

Reference group influences

A
  • informational
  • utilitarian
  • value expressive
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3
Q

Types of reference groups

A
  • formal vs. informal
  • membership vs. aspirations
  • positive vs. negative
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4
Q

Avoidance groups

A

the motivations to distance oneself from a negative reference group can be powerful

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5
Q

Consuming in group

A

“girly girl” manicure parties for young girls

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6
Q

power of reference groups - referent power

A
  • based on admiration of an individual or group

* patterns of consumption are copied

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7
Q

power of reference groups - legitimate power

A

power granted by virtue of social agreements

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8
Q

power of reference groups - reward power

A

power based on the ability to provide positive reinforcement

i.e. first to get a car

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9
Q

power of reference groups - information power

A

based on access to information that others seek

i.e. you have information that they don’t

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10
Q

power of reference groups - expert power

A

the individual possesses a special knowledge or skill

i.e. doctor helping resolve migraines

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11
Q

power of reference groups - coercive power

A
  • negative
  • making people do things they don’t want to do

i.e. leather jacket

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12
Q

conformity

A

a change in beliefs or actions as a reaction to real or imagined group pressures

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13
Q

resisting conformity

A
  • anti-conformity
  • independence
  • reactance
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14
Q

resisting conformity - anti-conformity

A

defiance is the root of this behaviour

i.e. you can’t tell me what to do

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15
Q

power of reference groups - independence

A

the individual is oblivious to expected social problems

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16
Q

reactance

A

consumer resistance to stimuli

i.e. boomerang

17
Q

Word of mouth communication

A
  • encourages consumer to consumer
  • virtual communities

risks
* negative word of mouth

18
Q

Virtual communities

A
  • tourists
  • mingles
  • devotes
  • insiders
19
Q

Virtual communities - tourists

A

lack strong social ties to group, and maintain only a passing interest in the activity

20
Q

Virtual communities - mingles

A

maintain strong social ties, but are not very interested int eh central consumption activity

21
Q

Virtual communities - devotes

A

express strong interests in the activity, but few social attachments to the group

22
Q

Virtual communities - insiders

A

exhibit both strong social ties and strong interests in the activity

23
Q

online ( & offline) influencers

A

sociometric leaders

* they’re mentioned most frequently by peers

24
Q

key characteristics of opinion leaders

A
  • similar values
  • legitimate power
  • knowledge power
  • technically competent
  • reduce risk
25
Q

Polymorphic influence

A
  • having or occurring in several distinct forms