Chapter 11

Question 1

Preventive discipline

Answer 1

Action taken prior to an infraction to encourage employees to follow standards and rules

Question 2

Corrective discipline

Answer 2

Discipline that follows a rule infraction

Question 3

Due process

Answer 3

In a disciplinary situation, following of proper, established rules and procedures; giving employees the opportunity to respond to allegations

Question 4

Hot-stove rule

Answer 4

Disciplinary action should be like what happens when you touch a hot stove: with warning, immediate, consistent and impersonal

Question 5

Progressive discipline

Answer 5

Use of stronger and stronger penalties for repeated offences

Question 6

Positive discipline

Answer 6

Acceptance on part of employee that problem exists, acknowledgment that they must assume responsibility, use of problem-solving approach to resolve problem