Chapter 11 Flashcards
A situation in which too many expectations or demands are placed on one person is called
Role overload
Paulette is meeting her manager and Human Resources director. They would like to talk with her about her reasons for accepting a job at another company. This meeting is an example of a _______ interview .
Exit
An employee assistance program is an opinion for employees to use when seeking professional treatment for which two issues
Substance abuse and emotional problems
EPA services must always be delivered face-to-face
False
People’s perception of _____ _________ depends on their judgment that the consequences of a decision to employees are just
Outcome fairness
Which of the following are steps found in the role analysis technique
A modified list is created for role’s duties and behaviors
Members of roles set write expectations for a role
In the role analysis technique, the role _____ is the people who directly interact with the employee
Set
Employee job satisfaction is based on
Perception
Which of the following strategies help organizations maintain job satisfaction for their employee
Designing complex, meaningful jobs
A service in which professionals try to help dismissed employees manage the transition from one job to another is called
Outplacement counseling
Which of the following scenarios is an example of wrongful discharge?
A manager fires an employee for being absent on the day of an important meeting
The _____ _________ rule is a popular principle for progressive discipline because it provides clear warning and follows up with immediate consequences
Hot stove
Involuntary turnover refers to
Employees initialing the reason why employees are leaving the organization
Role ________ occurs when an individual cannot meet all the demands of a job
Conflict
People’s perception of _____ ______ is their judgment that fair methods were used to determine the consequences an employee receives
Procedural justice
