Chapter 11 Flashcards
Cooperation
A process where a group of people work together, all doing essentially the same type of work, to accomplish a job
The cooperative result is usually not better in quality than the result of someone working alone
Collaboration
A dynamic process where a group of people working together to achieve common objectives via communication and iteration
The group’s result can be better than what any single individual can produce alone
For collaboration to be successful, members must …
provide and receive critical feedback
If you feel that everyone in your group thinks the same way, you support ____ over ____
cooperation over collaboration
Collaboration objectives
Effectiveness: Product objective. Team objective, and Individual objective
Efficient: Time and cost
Collaboration typically emphasize effectiveness more than efficiency
The role of collaboration IS in supporting business processes
Collaboration IS
Collaboration process activities (communication & iteration)
Business processes
Hardware
Most collaboration systems are hosted on organizational servers or in the cloud
Software
Collaboration software programs are applications like email or text messaging that support collaborative activities
Data
Collaboration involves two types of data: Project data and Project metadata
Procedures
Procedures specify standards, policies, and techniques for conducting the team’s collaboration activities using the technology
People
We discussed the importance of the ability to give and receive critical communication
Collaboration IS have a number of important features that distinguish them from other IS
A wide variety of software from which to choose
The key to successful use of collaboration IS is choosing the right software based on the objectives and the people
Information systems support collaboration activities in many ways
IS supports communication
IS supports iteration
IS supports communication, based on how and where people on the team communicate
There are three combinations of “how and where” team communication occurs: Synchronous single location, Synchronous multiple location, and Asynchronous
Synchronous communication
Occurs when all team members meet at the same time, such as with conference calls or face-to-face (F2F) meetings
Asynchronous communication
Occurs when team members do not meet at the same time
Three options for managing content iteration
No iteration control
Iteration management
Iteration control
No Iteration Control
No iteration control means no limits or restrictions on the actions that team members take on a work product
Iteration Management
Iteration management tracks changes to documents and provide features and functions to accommodate concurrent work
