chapter 11

Question 1

sender

Answer 1

an organisation attempting to get their message to others

Question 2

reciever

Answer 2

an organisation to whom the message was sent

Question 3

audience

Answer 3

the organisation that are communicating with

Question 4

informal

Answer 4

relaxed, friendly and unofficial

Question 5

slang

Answer 5

words or phrases that might be used when chatting with friends and family informally

Question 6

formal

Answer 6

conventional, polite, respectful, and official

Question 7

jargon

Answer 7

special words or phrases that are used by a particular group of industry that are not commonly used by everybody

Question 8

formal written communications should be

Answer 8

respectful, no slang and little jargon bc this leads to misunderstandings

Question 9

examples of written communication that an enterprise would write formally are:

Answer 9

reports- progress report on a project
letters- letters sent with a contract, to supply goods or services
emails- concerning the enterprise

Question 10

examples of verbal communication that an enterprise would write formally are:

Answer 10

job interviews
negotiations
meetings

Question 11

reasons for holding a meeting

Answer 11

managing a project: ensuring the everything is on track and is completed on schedule
managing people: review work accomplished.
working with a customer: customer relationships, especially in social enterprises
problems are rising: to make decisions to sort the problem
training people: cheaper and quicker to get a group together
conferences: share info and new ideas.

Question 12

organising a meeting

Answer 12

a notice of the meeting: date, time, duration, venue, purpose and expected outcome
after this send agenda (5 work day before meeting): general (date, etc.), attendee list, minutes of the last meeting: key points, matters to be discussed, any other business, date and time of the next meeting.

Question 13

key roles in the meeting

Answer 13

chairperson: makes sure it stays on track, set rules, evenly spread time for people and subjects.
minute taker: records summary of meeting, tasks allocated to other people, sends it out to everyone.