Chapter 11 Flashcards
Define Team
Group of employees working together to reach a specific goal
Who said, “Getting good players is easy. Getting them to play together is the hard part.”
Casey Stengel
Define Leader
Person who guides and directs the team
What are the 6 steps to problem-solving?
Define the problem, Set the criteria, Explore alternative solutions, Evaluate alternative solutions, Choose the best option and implement it, Review the effects of the solution
What book says that the two groups think very differently but work together closely?
The Geek Gap
Define collaborate
Work with others to complete assignments
_________ ___________ ___________ a popular approach to teamwork that encourages team members to find ways to reduce errors and improve product quality.
Total quality management
List 2 benefits of teamwork.
benefits both the organization and the team members, Teams also encourage members to take pride in their efforts and to think creatively
Why is diversity on a team a benefit when brainstorming ideas?
Diversity is a benefit because different people can find different ideas
What are the 3 steps to develop a plan AND briefly explain each?
Action: the team should list the steps the team will take to reach its goals
Resources: team will need resources to complete its plan
Measurements: team states what it will use to determine if it’s on target to meet its goal
Define facilitator
directs the team’s efforts and runs meetings
When you are under stress, speak more ___________ ?
slowly
Interpersonal skills are ______ percent of leadership skills. Excellent people skills separate exceptional leaders from average leaders.
90
_______________ _ is the ability to manage and control your own work and the feeling of satisfaction that comes from that work.
empowerment
A team is effective only when it works ______________ to reach its set goals.
together
List 3 basic characteristics that team leaders have.
Ability to gain respect and trust, dependability, flexibility, and ability to communicate effectively
Define Brainstorming
takes place at a team meeting when members offer as many ideas as possible
The function of a team is to work _______________.
together
Define mediator
a neutral person who is not directly involved in the disagreement
List 3 characteristics of brainstorming.
discussion is free-flowing and fast-paced, there are no interruptions, and everyone stays on topic, every idea, even ideas that sound wild and crazy is recorded
_________________ by coming to an agreement within the group.
Consensus
_____________ ______________ is very important to keep the team working together smoothly.
managing conflict
Define Conflict Resolution
a way of settling problems productively
What are the 6 key steps to conflict resolution?
- Invite the other person to a neutral and private meeting place. 2. Put yourself in the other person’s position. 3. Ask the other person to consider your position. 4. Look at the problem objectively and discuss the conflict. 5. Speak respectfully. 6. Reach a solution
What percent of teachers use group projects more than they did ten years ago?
70%