Chapter 11

Question 1

Define Team

Answer 1

Group of employees working together to reach a specific goal

Question 2

Who said, “Getting good players is easy. Getting them to play together is the hard part.”

Answer 2

Casey Stengel

Question 3

Define Leader

Answer 3

Person who guides and directs the team

Question 4

What are the 6 steps to problem-solving?

Answer 4

Define the problem, Set the criteria, Explore alternative solutions, Evaluate alternative solutions, Choose the best option and implement it, Review the effects of the solution

Question 5

What book says that the two groups think very differently but work together closely?

Answer 5

The Geek Gap

Question 6

Define collaborate

Answer 6

Work with others to complete assignments

Question 7

_________ ___________ ___________ a popular approach to teamwork that encourages team members to find ways to reduce errors and improve product quality.

Answer 7

Total quality management

Question 8

List 2 benefits of teamwork.

Answer 8

benefits both the organization and the team members, Teams also encourage members to take pride in their efforts and to think creatively

Question 9

Why is diversity on a team a benefit when brainstorming ideas?

Answer 9

Diversity is a benefit because different people can find different ideas

Question 10

What are the 3 steps to develop a plan AND briefly explain each?

Answer 10

Action: the team should list the steps the team will take to reach its goals
Resources: team will need resources to complete its plan
Measurements: team states what it will use to determine if it’s on target to meet its goal

Question 11

Define facilitator

Answer 11

directs the team’s efforts and runs meetings

Question 12

When you are under stress, speak more ___________ ?

Answer 12

slowly

Question 13

Interpersonal skills are ______ percent of leadership skills. Excellent people skills separate exceptional leaders from average leaders.

Answer 13

90

Question 14

_______________ _ is the ability to manage and control your own work and the feeling of satisfaction that comes from that work.

Answer 14

empowerment

Question 15

A team is effective only when it works ______________ to reach its set goals.

Answer 15

together

Question 16

List 3 basic characteristics that team leaders have.

Answer 16

Ability to gain respect and trust, dependability, flexibility, and ability to communicate effectively

Question 17

Define Brainstorming

Answer 17

takes place at a team meeting when members offer as many ideas as possible

Question 18

The function of a team is to work _______________.

Answer 18

together

Question 19

Define mediator

Answer 19

a neutral person who is not directly involved in the disagreement

Question 20

List 3 characteristics of brainstorming.

Answer 20

discussion is free-flowing and fast-paced, there are no interruptions, and everyone stays on topic, every idea, even ideas that sound wild and crazy is recorded

Question 21

_________________ by coming to an agreement within the group.

Answer 21

Consensus

Question 22

_____________ ______________ is very important to keep the team working together smoothly.

Answer 22

managing conflict

Question 23

Define Conflict Resolution

Answer 23

a way of settling problems productively

Question 24

What are the 6 key steps to conflict resolution?

Answer 24

1. Invite the other person to a neutral and private meeting place. 2. Put yourself in the other person’s position. 3. Ask the other person to consider your position. 4. Look at the problem objectively and discuss the conflict. 5. Speak respectfully. 6. Reach a solution

Question 25

What percent of teachers use group projects more than they did ten years ago?

Answer 25

70%