chapter 11 Flashcards

1
Q

Communication that occurs when team members do not meet at the same time is known as?

A

Asynchronous communication

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2
Q

{Blank} - refers to apps, the use of apps, websites, and applications that enable users to create and share content, or to participate in social networks.

A

social media

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3
Q

Iteration management is?

A

The process of tracking changes to a document.

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4
Q

Organizations have a large amount of influence / input over social media applications

A

false

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5
Q

The process where a group of people work together, all doing essentially the same type of work to accomplish a goal is called?

A

Cooperation

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6
Q

collaboration

A

a group of people working together to achieve common objective via communication and iteration.

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7
Q

3 criteria for a successful team

A

successful outcome
growth in team capability
meaningful and Satisfying experience

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8
Q

collaboration information system

A

a information system that supports collaboration

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9
Q

five components of IS

A

hardware
software
data
procedures
people

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10
Q

occurs when all teams members meet at the same time conference calls and face to face meetings

A

synchronous communication

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11
Q

project mangament

A

heavily focused on cooperation and collaboration

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12
Q

user generated content

A

social media system support the creation and sharing

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13
Q

connection data

A

data about relationships

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14
Q

promotion process

A

sharing data about a product or service with the objective to improve awareness and sales

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15
Q

click through rates

A

the number of clicks on an ad

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16
Q

customer service

A

anything better, during, or after a Salem to Make the costumer experience better

17
Q

privacy

A

many users organization do not realize that they do not own the data on social media

18
Q

calculating roi

A

how do we accurately determine understand our return on investment in social media

19
Q

bad publicity

A

form customers and employees

20
Q

social media policy

A

a statement that delineates employee’s rights and responsibilities

21
Q

companies have to decide how to respond to content problems

A

leave it
respond to it
delete it

22
Q

sharing economy

A

firms tha enable peer to peer exchanges via online communities

23
Q

collaborative consumption

A

metal access to products and service rather than individual ownership