Chapter 10: Performance Management

Question 1

Performance Management Process

Answer 1

• Step 1: Define performance expectations
• Step 2: Provide ongoing feedback and coaching
• Step 3: Conduct performance appraisal and evaluation discussions
• Step 4: Determine performance rewards/consquences
• Step 5: Conduct Development and career opportunuity discussions

Question 2

Step 1: Defining Performance Expectations

Answer 2

Task Performance

•direct contribution to job-related processes

Contextual Performance

•indirect contribution to the organization’s social responsibility values

Legal Considerations

•correlate performance expectations to job activities

Question 3

Step 2: Providing Ongoing
Coaching and Feedback

Answer 3

• important to have open two-way communication
• employee responsible for monitoring own performance and asking for help
• manager responsible for communicating changing strategies and objectives if applicable

Question 4

Step 3: Conduct Performance Appraisal
and Evaluation Discussion

Answer 4

Formal Appraisal Methods:

• graphic rating scale
• alternation ranking
• paired comparison
• forced distribution
• critical incident
• narrative forms
• behaviourally anchored rating scales (BARS)
• management by objectives (MBO)

Graphic Rating Scale

• a scale that lists a number of traits and a range of performance for each
• the employee is given a rating that best describes the level of performance for each trait