Chapter 10- Management Flashcards
define management
The use of people and resources to accomplish organizational objectives.
What is the roles of a managers?
- top-level management
- middle-level management
- lower-level management
Define top-level management
They are executives such as CEO, CFO, president and Vice president. they are responsible for setting the overall direction of a company and making sure that major organizational objectives are achieved.
Define Middle-level management
Head the major departments and their specialized units. they spend most of their time developing and implementing strategic action plans needed to achieve the organizational goals set by top management.
define low-level managers
most closely with the greater workforce to ensure that individual employees are meeting their performance goals in a way that aligns with the organizational goals.
What are the types of managerial skills?
- technical skills
- Human skills
- conceptual skills
Define technical skills
the specific skill set used to perform a particular job, such as writing a computer program.
define human skills
the ability for managers to work with, motivate, encourage, empathize, and communicate with their employees
Define conceptual skills
the manager’s ability to think analytically about the organization and how to most effectively accomplish its goals.
According to Henry Mintzberg, what are three main categories of managerial roles
- interpersonal roles
- informational roles
- decisional roles
what is included in the interpersonal managerial role?
- figurehead
- leader
- liaison
What is included in the informational managerial role?
- monitor
- disseminator
- spokesperson
what is included in the decisional managerial role?
- entrepreneur
- disturbance-handler
- resource-allocator
- negotiator
What are the four functions of management?
- planning
- organizing
- leading
- controlling.
define managerial planning
the creation of a detailed action plan.
define managerial organizing
involves the manager determining how to distribute resources and arrange employees according to the plan.
define managerial leading
communicating, motivating, inspiring and encouraging employees towards a higher level of productivity.
define managerial control
once a plan have been carried out, the manager evaluates the results against the goals.
Define managerial staffing
a fifth role of management that evaluates, recruits, selects, trains, and places appropriate individuals into defined job roles.
what are the three major types of planning?
- operational
- tactical
- strategic
- contingency planning- it’s more of an alternative course of action.
what are operational plans?
they focus on the specific procedures and processes that occur within the lowest levels of the organizational
