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ADMN232v9 - AthabascaU > Chapter 10 - Innovation and change > Flashcards

Chapter 10 - Innovation and change Flashcards

1
Q

How might organizations become more creative and use innovation to promote change?

A
  1. examine their existing business model in order to make the most of their current capabilities and capacity in the form of line extensions and expansions
  2. explore many prototypes, with an open mind to feedback and reconfiguration along the way
  3. be concerned about strategic business design and create a unique network of business activities that not only deliver value to the user, but also competitive advantage and profit to the company
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2
Q

Organizational innovation

A

the successful implementation of creative ideas in organizations

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3
Q

Creativity

A

the production of novel and useful ideas

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4
Q

Organizational change

A

a difference in the form, quality, or condition of an organization over time

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5
Q

Innovation can take many forms

A
  • can refer to changes in an organization as a whole, to specific products or to business processes
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6
Q

Two programs the Government of Canada funds

A
  1. Achieving excellence: investing in people, knowledge and opportunity
  2. Knowledge matters: skills and learning for Canadians
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7
Q

Technology cycle

A

cycle that begins with the “birth” of a new technology and ends when that technology reaches its limits and is replaced by a newer, substantially better technology

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8
Q

S-curve pattern of innovation

A

a pattern of technological innovation characterized by slow initial progress, then rapid progress, and then again by slow progress as a technology matures and reaches its limits

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9
Q

Technology cycles and technological innovation don’t

A

necessarily mean “high technology”. Broaden your perspective by considering advances or changes in knowledge, tools, and techniques

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10
Q

Innovation streams

A

patterns of innovation over time that can create sustainable competitive advantage

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11
Q

Companies that want to sustain a competitive advantage must

A

understand and protect themselves from the strategic threats of innovations

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12
Q

Innovation streams have two steps

A

it starts with “technological discontinuity” and is followed by an “era of ferment”

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13
Q

Technological discontinuity

A

scientific advance or unique combination of existing technologies that creates a significant breakthrough in performance or function

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14
Q

Era of ferment

A

phase of a technology cycle characterized by technological substitution and design competition

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15
Q

Technological substitution

A

purchase of new technologies to replace older ones

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16
Q

Design competition

A

competition between old and new technologies to establish a new technological standard or dominant design

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17
Q

Dominant design

A

a new technological design or process that becomes the accepted market standard

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18
Q

Incremental change

A

the phase of a technology cycle in which companies innovate by lowering costs and improving the functioning and performance of the dominant technological design

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19
Q

To successfully manage innovation streams, companies need to be good at two things:

A
  • managing innovation during discontinuous change

- managing innovation during incremental change

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20
Q

Experiential approach to innovation

A

an approach to innovation that assumes a highly uncertain environment and uses intuition, flexible options, and hands-on experience to reduce uncertainty and accelerate learning and understanding

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21
Q

Experiential approach to innovation uses five parts:

A
  • design iterations
  • testing
  • milestones
  • multifunctional teams
  • powerful leaders
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22
Q

Design iterations - Experiential approach

A

a cycle of repetition in which a company tests a prototype of a new product or service, improves on that design, and then builds and tests the improved prototype

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23
Q

Testing - Experiential approach

A

systematic comparison of different product designs or design iterations

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24
Q

Testing overcomes

A
  • uncertainty and improves understanding
  • the more prototypes you build, the more likely you will learn what does and doesn’t work
  • designers and engineers are less likely to “fall in love” with a particular prototype, instead they will become more concerned with improving the product or technology
  • testing speeds up and improves the innovation process
  • testing two different prototypes against each other quickly makes product design strengths and weaknesses apparent
  • testing uncovers errors early in the design process when they are easiest to correct
  • testing accelerates learning and understanding by forcing engineers and product designers to examine hard data about product performance
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25
Q

Milestones - Experiential approach

A

formal project review points used to assess progress and performance

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26
Q

Multifunctional teams - Experiential approach

A

work teams composed of people from different departments

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27
Q

Multifunctional teams accelerate

A
  • learning and understanding by mixing and integrating technical, marketing, and manufacturing activities.
  • innovation through early identification of problems that would typically not have been identified until much later by involving all key departments in development from the start
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28
Q

Powerful leaders - Experiential approach

A
  • provide vision, discipline, and motivation to keep the innovation process focused, on time, and on target
  • are able to get resources when they are needed, are typically more experienced, have high status in the company, and are held directly responsible for product success or failure
  • can get innovation-related projects done nine months faster than leaders with little power or influence
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29
Q

Compression approach can be used

A
  • during periods of incremental change, in which the focus is on systematically improving the performance and lowering the cost of the dominant technological design
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30
Q

Compression approach to innovation

A

an approach to innovation that assumes that incremental innovation can be planned using a series of steps, and that compressing those steps can speed innovation

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31
Q

Generational change

A

change based on incremental improvements to a dominant technological design such that the improved technology is fully backward compatible with the older technology

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32
Q

Ways to shorten development time

A
  • supplier involvement
  • simply shorten the time of individual steps in the innovation process
  • sometimes multiple development steps can be performed at the same time
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33
Q

Change forces

A

forces that produce differences in the form, quality, or condition of an organization over time

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34
Q

Resistance forces

A

forces that support the existing state of conditions in organizations

35
Q

Change can be

A

nonexistent, sporadic, continuous, or discontinuous, depending on whether change forces are stronger or weaker than resistance forces

36
Q

Organizational decline

A

a large decrease in organizational performance that occurs when companies don’t anticipate, recognize, neutralize, or adapt to the internal or external pressures that threaten their survival

37
Q

Five stages of organizational decline

A
  • blinded
  • inaction
  • faulty action
  • crisis
  • dissolution
38
Q

Blinded stage - organizational decline

A

decline begins because key managers don’t recognize the internal or external changes that will harm their organizations

39
Q

Inaction stage - organizational decline

A

as organizational performance problems become more visible, management may recognize the need to change but still take no action hoping that the problems will correct themselves

40
Q

Faulty action stage - organizational decline

A

due to rising costs and decreasing profits and market share, management will announce “belt-tightening” plans designed to cut costs, increase efficiency and restore profits

41
Q

Crisis stage - organizational decline

A

bankruptcy or dissolution is likely to occur unless the company completely reorganizes the way it does business

42
Q

Dissolution stage - organizational decline

A

after failing to make changes needed to sustain the organization, the company is dissolved through bankruptcy proceedings or by selling assets in order to pay suppliers, banks, and creditors

43
Q

Resistance to change

A

opposition to change resulting from self-interest, misunderstandings and distrust, or a general intolerance for change

44
Q

Resisting change because of self-interest

A

they fear it will result in loss of pay, power, responsibility or their job

45
Q

Resisting change because of misunderstandings or distrust

A

they don’t understand the change or the reasons for it, or they distrust the people, typically management, behind the change

46
Q

Resisting change because of general intolerance to change

A

some people are simply less capable of handling change than others… they worry that they will not be able to learn the new skills and behaviours needed to successfully negotiate change in their companies

47
Q

Managing resistance to change - 3 steps

A
  • unfreezing
  • change intervention
  • refreezing
48
Q

Managing resistance to change - Unfreezing

A

getting the people affected by change to believe that change is needed

49
Q

Managing resistance to change - Change intervention

A

the process used to get workers and managers to change their behaviour and work practices

50
Q

Managing resistance to change - Refreezing

A

supporting and reinforcing the new changes so they “stick”

51
Q

Manage resistance to change by - 5 ways

A
  • education and communication
  • participation
  • negotiation
  • top management support
  • coercion
52
Q

Coercion

A

use of formal power and authority to force others to change

53
Q

Three steps to unfreezing

A
  1. Share reasons: share the reasons for change with employees
  2. Emphasize: be empathetic to the difficulties that change will create for managers and employees
  3. Communicate: communicate the details simply, clearly, extensively, verbally, and in writing
54
Q

Seven steps to change

A
  1. Benefits: explain the benefits, “what’s in it for them”
  2. Champion: identify a highly respected manager to manage the change effort
  3. Input: Allow the people who will be affected by change to express their needs and offer their input
  4. Timing: don’t begin change at a bad time, for example, during the busiest part of the year or month
  5. Security: if possible, maintain employees’ job security to minimize fear of change
  6. Training: offer training to ensure that employees are both confident and competent to handle new requirements
  7. Pace: change at a manageable pace, don’t rush
55
Q

Three steps to refreezing

A
  1. Top management support: send consistent messages and free resources
  2. Publicize success: let others know when and where change is working
  3. Employee services: offer counselling or other services to help employees deal with the stress of change
56
Q

Four approaches to promote long-term effectiveness and performance (change tools and techniques)

A
  1. results-driven change
  2. General Electric Workout
  3. transition management team (TMT)
  4. organizational development
57
Q

Results-driven change

A

change created quickly by focusing on the measurement and improvements of results

58
Q

Results-driven change program

A
  1. create measurable, short-term goals to improve performance
  2. use action steps only if they are likely to improve measured performance
  3. management should stress the importance of immediate improvements
  4. consultants and staffers should help managers and employees achieve quick improvements in performance
  5. managers and employees should test action steps to see if they actually yield improvements. Action steps that don’t should be discarded
  6. it takes few resources to get results-driven changes started
59
Q

General Electric Workout

A

a three-day meeting in which managers and employees from different levels and parts of an organization quickly generate and act on solutions to specific business problems

60
Q

Transition management team (TMT)

A

a team of 8 to 12 people whose full-time job is to completely manage and coordinate a company’s change process

61
Q

Primary responsibilities of transition management teams

A
  1. establish context for change and provide guidance
  2. stimulate conversation
  3. provide appropriate resources
  4. coordinate and align projects
  5. ensure congruence of messages, activities, policies, and behaviours
  6. provide opportunities for joint creation
  7. anticipate, identify, and address people problems
  8. prepare the critical mass
62
Q

Organizational development

A

a philosophy and collection of planned change interventions designed to improve an organization’s long-term health and performance

63
Q

Change agent

A

the person formally in charge of guiding a change effort

64
Q

General steps for organizational development interventions - change agent

A
  1. entry
  2. start-up
  3. assessment and feedback
  4. action planning
  5. intervention
  6. evaluation
  7. adoption
  8. separation
65
Q

Entry - change agent

A

a problem is discovered and the need for change becomes apparent. Search begins for someone to deal with the problem and facilitate change

66
Q

Start-up - change agent

A

a change agent enters the picture and works to clarify the problem and gain commitment to a change effort

67
Q

Assessment and feedback - change agent

A

the change agent gathers information about the problem and provides feedback about it to decision makers and those affected by it

68
Q

Intervention - change agent

A

the action plan, or organizational development intervention, is carried out

69
Q

Evaluation - change agent

A

the change agent helps decision makers assess the effectiveness of the intervention

70
Q

Adoption - change agent

A

organizational members accept ownership and responsibility for the change, which is then carried out through the entire organization

71
Q

Seperation - change agent

A

the change agent leaves the organization after first ensuring that the change intervention will continue to work

72
Q

Large system interventions

A
  • sociotechnical systems

- survey feedback

73
Q

Large system interventions - Sociotechnical systems

A

an intervention designed to improve how well employees use and adjust to the work technology used in an organization

74
Q

Large system interventions - Survey feedback

A

an intervention that uses surveys to collect information from organizational members, reports the results of that survey to organizational members, and then uses those results to develop action plans for improvement

75
Q

Small group interventions

A
  • team building

- unit goal setting

76
Q

Small group interventions - Team building

A

an intervention designed to increase the cohesion and cooperation of work group members

77
Q

Small group interventions - Unit goal setting

A

an intervention designed to help a work group establish short- and long-term goals

78
Q

Person-focused interventions

A
  • counselling/coaching

- training

79
Q

Person-focused interventions - Counselling/coaching

A

an intervention designed so that a formal helper or coach listens to managers or employees and advises them how to deal with work or interpersonal problems

80
Q

Person-focused interventions - Training

A

an intervention designed to provide individuals the knowledge, skills, or attitudes they need to become more effective at their jobs

81
Q

Organizational dialouge

A

the process by which people in an organization learn to talk effectively and constructively with each other

82
Q

Errors managers makes when leading change - unfreezing

A
  • not establishing a great enough sense of urgency

- not creating a powerful enough guiding coalition

83
Q

Errors managers makes when leading change - change intervention

A
  • lacking vision
  • under communicating the vision by a factor of ten
  • not removing obstacles to the new vision
  • not systematically planning for and creating short-term wins
84
Q

Errors managers makes when leading change - refreezing

A
  • declaring victory too soon

- not anchoring changes in the corporation’s culture

ADMN232v9 - AthabascaU (12 decks)

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