chapter 10 human resource management

Question 1

recruitment

Answer 1

process of identifying the need for a new employee,defining the job to be filled and the type of person needed to fill it,attracting suitable candidates for the job and selecting the best one

Question 2

1. establishing the exact nature of the job vacancies job description

Answer 2

A detailed list of key point abt job:

1. Job Title
2. Details of the tasks to be performed
3. Responsibilities involved
4. Place in hierarchical structure
5. Working condition
6. How the job will be assessed and performance measured

Question 3

Second step to recruitment

Answer 3

List of quantities, skills and qualifications that a successful applicant will need to have

Question 4

Human resource management

Answer 4

strategic approach to the effective management of an organization’s workers so that they help the business gain a competitive advantage

Question 5

Third step to recruiting staff

Answer 5

prepare a job advertisment reflecting the requirement of the job and the quality needed

Question 6

Fourth step to recruitment

Answer 6

draw up a shortlist of applicants

Question 7

Fifth step of recruitment

Answer 7

Conduct interview or tests

Question 8

Benefits of internal recruitment

Answer 8

• applicant may already be known to the department => no need for induction training
• faster than external recruitment
• cheaper than external advertising
• give internal staff career structure and chance to progress
• doesn’t need to get used to new style of management

Question 9

Benefits of external recruitment

Answer 9

• Bring in new ideas and practices to the business
• avoid resentment from existing staff if one of their former colleagues is promoted above them
• standard of applicant could be higher than if just limited to internal staff applicant

Question 10

On the job training

Answer 10

• Instruction at place of work.
• Often conducted either by HR management or department training officers
• cheaper

Question 11

Off the job training

Answer 11

• All training undertaken away from the business
• Specialist training center could belong to the firm or outside course such as university
• Can introduce new ideas to the firm
• Expensive

Question 12

Introduction training

Answer 12

introductory training program to familiarize new recruits with the systems used in the business and the layout of the business site

Question 13

Staff appraisal

Answer 13

• Process of assessing the effectiveness of an employee judged against pre-set objectives
• Continuous process
• Undertaken annually

Question 14

Advantage of training

Answer 14

• Improve and work performance - productively/efficiency
• Efficiency leads to cost saving - eg wages
• Improves business’ reputation - attracts better workers

Question 15

Disadvantage of training

Answer 15

• It is expensive.Time consuming - can be low productivity in the short term
• Can lead to “brain-drain” - pressure on wages
• Some training can not be job specific