Chapter 10 - Enhancing Team Meetings

Question 1

Structure

Answer 1

• method of managing task and organization
• determining meeting goals
• well-organized agenda
• groups NEED structure to keep them on task

Question 2

Interaction

Answer 2

• give-and-take in discussion
• participation from each group/team member
• vital for the exchange of ideas

Question 3

5 Steps of Group Problem Solving Process (Dewey’s Reflective Thinking)

Answer 3

1. Identify and define the problem
2. Analyze the problem
3. Generate creative solutions
4. Select the best solution
5. Take action

Question 4

Step 1

Answer 4

Identify and Define the Problem

• What is the specific problem?
• What do we want more or less of?
• What terms need defining?
• Who is harmed by the problem?

Question 5

Step 2

Answer 5

Analyze the Problem

• How long has it been a problem?
• Causes?
• Effects?
• What has been done in the past?
• Develop criteria for a feasible solution.

Question 6

Step 3

Answer 6

Generate Creative Solutions

• brainstorming
• Nominal Group Technique: silent brainstorming

Question 7

Step 4

Answer 7

Select Best Solution

• Does it meet criteria?
• Does it solve problem in both short and long term?
• Do we have the resources?
• Avoid groupthink

Question 8

Step 5

Answer 8

Take Action

• Develop clear action plan
• Make written list of who should do what